Strategic Customer Success Manager

Il y a 5 mois


Gent, Belgique LegalFly Temps plein

**Are you a seasoned & ambitious Strategic Customer Success Manager? Eager to join the AI revolution? We would love to hear from you.**

**Join LegalFly**

LegalFly is a category-defining Legal AI solution for legal teams, providing an end-to-end solution designed to revolutionise legal practice:

- **World-Class Team**: Work alongside a team of tech veterans from **Tinder**, bringing a wealth of knowledge and expertise to drive innovation.
- ** Exceptional Product-Market Fit**: Our solution is rapidly gaining traction, with numerous partnerships established with top-tier law firms and corporations. We are also recognised on international stages, **_winning_** prestigious awards like the British Legal Technology Awards.'
- ** Global Impact**: Backed by leading international investors, we are expanding our platform across key jurisdictions, including the United States, United Kingdom, France, Netherlands, and Belgium.

**Join LegalFly as our Customer Success Manager**
- Being responsible for the entire strategic customer success cycle.
- Lead transition from sales to implementation and provide training, support and guidance to Enterprise customers as they deploy Legalfly across their business.
- Provide support to our current and future customers (Lead QBR meetings, provide online support, manage the NPS) to support the success of their deployment to ensure renewal and/or expanded use of Legalfly.
- Serve as the main point of contact and liaison between clients and the rest of Legalfly’s team, including support, sales and product teams.
- Collaborate effectively with the sales and development teams to provide timely product feedback and to serve as the customer advocate to resolve any issues.
- Drive product adoption and ongoing usage of Legalfly, while delivering customer happiness.
- Implement Customer Success process improvements and create scalable programs (e.g. customer health, onboarding, new feature adoption, QBRs) to drive customer success objectives Develop and document best practices for support process and product improvements.

**Skills we are looking for**:

- You should have 5+ years of demonstrated B2B enterprise SaaS or AI products customer success or consulting experience.
- English is your mother tongue or bilingual, French and Dutch is a plus
- Proven technology skills, outstanding interpersonal abilities and strong written and verbal communication skills
- You have a passion for awesome customer experience and a strong ability to balance customer needs and business priorities.
- You have previously worked with sales, partners and/or customers in one or more roles in sales engineering, project management and customer success.
- You have strong experience working with top-tier Enterprise companies.
- You are organised, an entrepreneur, a great listener, an effective communicator and possess the technical and domain skills to be consultative and credible in your approach.
- You are a technically proficient yet effective communicator over the phone, in person and when delivering demos/presentations.

**Nice to haves**:

- Product certification, engineering credential, or equivalent technical credential
- Legal background is a big plus

**Our offer**
- A **position with impact i**n a fast-growing AI tech scale-up that has an innovative culture and offers a wide range of growth opportunities
- A fully optimised & **competitive salary package**:

- ️** Tesla** + European charging card (exclusive for employees based at the HQ in Ghent, Belgium)
- Potential **equity compensation** depending on experience
- ** Top-class equipment** to thrive, such as Macbook Pro, iPhone 15 pro, Herman Miller chair, Widescreen 34' monitor
- Investment in your **well-being**: the best group insurance, hospital insurance & dental insurance
- Hybrid office/**home working**:

- Yearly **team retreat** abroad
- ** Free lunch **on office days



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