Customer Success Lead

Il y a 5 mois


Gent, Belgique Codit Temps plein

**About the Job**:
The Customer Success Lead is a pivotal role that combines the expertise of a Team Lead with the client-focused responsibilities of a Customer Success Manager (CSM). This individual will be responsible for fostering positive relationships with clients, ensuring customer satisfaction, and managing the development of employees within their domain.

**Key Responsibilities**:

- **Team Leadership and Development**:

- Set-up personal development goals and ambitions of team members in collaboration with HR and Operations, Sales objectives and key results to drive “Customer Centricity and growth “
- Manage the training budget and communicate training needs to ensure team competencies and skills are up-to-date.
- Provide on-the-job coaching and share knowledge, tips, and tricks from proven methodologies in customer success, customer experience and through personal experience.
- Evaluate employee performance based on a 360° feedback vision and ensure pay aligns with performance and market standards.
- Act as a reference in the field, solving complex problems and setting up processes for team interaction and knowledge sharing.
- Manage cross functional relationships between the Customer, the CS Team and the other Codit Teams and thus guide the CS Team as the Voice of the Customer through the entire organisation
- Shift Codit towards a true Customer centric organisation, with a pro-active attitude throughout the entire Customer journey, internally and externally
- Define and manage Team KPI’s and internal service levels resulting in improvement of customer satisfaction, increasing revenue and reducing churn
- **Customer Success Management**:

- Safeguard governance rules ensuring fluent communication and information flows
- Ensure workflows are aligned with customer expectations and steer on process improvement resulting in great customer satisfaction
- Guide the customer seamless through the entire journey from onboarding to recurrent services
- Oversee the successful onboarding of new customers, projects and develop strong relationships with key stakeholders.
- Address and resolve customer issues promptly, acting as the primary point of contact.
- Identify opportunities for upselling or cross-selling and collaborate with the sales team to close deals.
- Analyze customer data to enhance the overall customer experience and drive service improvements.
- Take ownership of the escalation process, manage major incidents, and lead service review meetings.
- Develop an in-dept understanding of our services, products and industry to effectively communicate with customers and internal stakeholders

**About You**:
**Competencies**:

- Strong relationship management and communication skills.
- Proven leadership abilities with a focus on encouraging and supporting team members.
- Strategic thinking and problem-solving skills.
- Proficiency in English, with Dutch and French languages considered a plus.
- A customer-centric mindset with a commitment to continuous improvement and entrepreneurship.

**Qualifications**:

- Recognized as a business expert within their field. Proven experience is a must.
- ITIL certification and in-depth knowledge of Agile methodologies is a plus.
- Demonstrated experience in a dynamic environment, managing multiple priorities under pressure.

**Culture and Values**:

- A role model for Codit values and growth mindset.
- Believes in a non-hierarchical culture of interaction, transparency, and trust.
- Visible passion and dedication to their field.

The Customer Success Lead will create a safe working environment where employees, partners, and customers can thrive, providing leadership, guidelines, and vision to the team while supporting and monitoring their development plans and objectives. This role is essential in driving customer success and satisfaction, maintaining client relationships, overseeing service management processes, and fostering a culture of continuous improvement and entrepreneurship.

**Our Offer**:
You will be working in an international environment with a strong innovative culture.

Codit knows that people work best when they are happy in their job. Since 2018 Codit is yearly certified as a **Great Place to Work** by Vlerick Business School, something to be very proud of

In addition to your salary, we offer a wide range of benefits**: personal training budget of €4.500/year, company car & fuel card, bike leasing, Meal Vouchers, Ecocheques, a generous net allowance, Hospitalisation + Group + Travel Insurance, mobile phone membership, **a collective bonus CAO 90 and **20 legal vacation days** + **12 ADV days.**

Want to know more? Hit that button below, come in for a coffee and have a chat with us.
- Flexible working hours and hybrid working
- A personal training budget of €4.500/year
- Clear paths for career growth
- A fun atmosphere with optional after-hours activities
- Daily free and fresh soup, fruit and drinks
- Easy accessible offices in Ghent a


  • Customer Success Manager

    Il y a 4 mois


    Gent, Belgique Esko Temps plein

    **Your responsibilities as a Customer Success Manager at Esko, include**: - Cement yourself as a trusted advisor with customers and serve as the liaison between the customer and the Esko ecosystem to drive continued value of our products and services. - Advocate customer needs & issues cross-departmentally and manage customer concerns and escalations that...

  • Customer Success Manager

    Il y a 5 mois


    Gent, Belgique Apryse Temps plein

    The Customer Success Manager plays an exciting and crucial role in establishing, nurturing, and maintaining customer relationships with a focus on product adoption, satisfaction, retention, and expansion. This is an individual contributor with career progression towards a Manager or Team Lead role within two to three years. **Responsibilities** - Establish,...


  • Gent, Belgique LegalFly Temps plein

    **Are you a seasoned & ambitious Strategic Customer Success Manager? Eager to join the AI revolution? We would love to hear from you.** **Join LegalFly!** LegalFly is a category-defining Legal AI solution for legal teams, providing an end-to-end solution designed to revolutionise legal practice: - **World-Class Team**: Work alongside a team of tech...

  • Customer Success Manager

    Il y a 5 mois


    Gent, Belgique Accurat Temps plein

    Accurat wants to change the way decision making is done by providing real-world behaviour insights. We heavily rely on big data & machine learning. As we raised 1.1 mio euros to cover our growth in the Benelux and towards Europe, we are expanding our team. We are a fast growing company, working for brands including Delhaize, Lidl, Brico, Hubo, Telenet,...

  • Customer Success Manager

    Il y a 2 mois


    Gent, Belgique Apryse Temps plein

    **The Role**: The Customer Success Manager plays an exciting and crucial role in establishing, nurturing, and maintaining customer relationships with a focus on product adoption, satisfaction, retention, and expansion. This is an individual contributor with career progression towards a Manager or Team Lead role within two to three...

  • Customer Success Manager

    Il y a 2 mois


    Gent, Belgique Mollie Temps plein

    At Mollie we have a fantastic opportunity for you to be part of our Customer Success Management team and to accelerate the growth of our existing customer base. Are you the highly driven and ambitious Customer Success Manager we are looking for? **Your opportunity**: The mission of our Customer Success Management team is to facilitate our customer's success...

  • Customer Success Manager

    Il y a 2 mois


    Gent, Belgique Donna Temps plein

    As a Customer Success Manager at Donna, you'll be a vital part of our team, working together to build the perfect assistant for sales reps on the go and to empower them to focus on what they do best - selling. Expect to tackle a variety of challenges from functional scoping, customer onboarding, training and tracking weekly usage of Donna. Your objective...


  • Gent, Belgique TechWolf BV Temps plein

    Our **Customer Success team** plays a crucial role in ensuring our customers get the most value possible out of TechWolf's innovative platform. We are on the lookout for a skilled Customer Success professional to join as one of the founding members of this team. Our Customer Success team acts as the trusted advisors and internal advocates of our customers...


  • Gent, Belgique TechWolf BV Temps plein

    Our **Customer Success team** plays a crucial role in ensuring our customers get the most value possible out of TechWolf's innovative platform. We are on the lookout for a skilled Customer Success professional to join as one of the founding members of this team. Our Customer Success team acts as the trusted advisors and internal advocates of our customers...


  • Gent, Belgique ORIS Temps plein

    ORIS is een Gents softwarebedrijf met een sterke focus op de digitalisering van de Belgische vastgoedsector. In samenwerking met diverse partners (CIB Vlaanderen, BIV, FOD Fin, Westtoer, BTV,... ) ontwikkelen we state-of-the-art toepassingen voor vastgoedprofessionals, ondernemers en andere stakeholders. Als Teamlead Customer Success ben je verantwoordelijk...

  • Customer Success Manager

    Il y a 6 mois


    Gent, Belgique SymphonyAI Temps plein

    Introduction: **JOIN US! SymphonyAI Industrial is looking for an experienced Customer Success Manager for its Proceedix Connected Worker development team based in Belgium.** **Job Description**: **What will you do?** As a Customer Success Manager, you will play a crucial role in assisting with presales product discussions, conducting product...

  • Customer Success Manager

    Il y a 5 mois


    Gent, Belgique Deliverect Temps plein

    **Who are we** Deliverect is in hyper-growth! As a global SaaS Unicorn, our mission is to be the backbone of on-demand food, with over 300 million orders completed globally. We simplify online order management to help restaurants, cloud kitchens and food chains around the world become faster, smarter, and more connected so that they can serve even more...

  • Customer Success Manager

    Il y a 5 mois


    Gent, Belgique o2o Bicycle Leasing Temps plein

    **Description de l'emploi** o2o Bicycle Leasing poursuit sa croissance et est à la recherche d'un Customer Success Manager pour renforcer son équipe. Ça vous démange de guider avec enthousiasme et compétence des entreprises dans la mise en place d'un système de leasing vélo pour leurs employés ? Vous vous débrouillez en néerlandais ? Alors lisez...

  • Customer Success Manager

    Il y a 4 mois


    Gent, Belgique IntelliProve Temps plein

    **Customer Success manager** **What is IntelliProve?** Reading your **heart rate and stress** levels from a single **20-second video **of your face. Sounds crazy, right? Well, that's exactly what we do at **IntelliProve**, a **MedTech** **startup** based in Ghent. We take things seriously and aim for no less than medical-grade accuracy and are ready to...

  • Customer Success Manager

    Il y a 5 mois


    Gent, Belgique HRlinkIT Temps plein

    Kantoor - Gent of Leuven - Contract - Full time Bij HRlinkIT zijn we op zoek naar een gedreven Customer Success Manager die verantwoordelijk is voor onze Minggo klanten. Minggo is een product van HRlinkIT waarmee je in no-time apps, automations en portalen voor kandidaten en opdrachtgevers kan creëren. Als Customer Succes Manager volg je de bestaande...


  • Gent, Belgique Recruit4work Temps plein

    **As Customer Success Expert you will be the main point of contact for our artisans. In** the first phase, you will create a tailor-made webshop in close contact with the customer, guiding him in the process. You will be fully in charge of this project and be their single point of contact. Your knowledge about our products and your commercial insights will...

  • Customer Success Manager

    il y a 4 semaines


    Gent, Belgique Vendorvue Temps plein

    As a Customer Success Manager at Vendorvue, you’ll be instrumental in enhancing the compliance experience for procurement teams. You’ll build strong relationships with clients, understanding their unique needs and ensuring they get the most out of our platform. You’ll tackle challenges in onboarding new customers, guiding them through our features, and...

  • Customer Success Manager

    Il y a 5 mois


    Gent, Belgique strivecloud Temps plein

    **Customer Success Manager**: **What is StriveCloud?**: StriveCloud is a tech company based in Ghent, Belgium, dedicated to transforming businesses with gamification software. Founded on a passion for gaming, we’ve developed innovative solutions to enhance user engagement and loyalty across diverse sectors including (e)sports, mobility solutions, and...


  • Gent, Belgique HubSpot Temps plein

    If your idea of Customer Success is rooted in an intrinsic motivation to help others find solutions to their challenges, we should talk. Our mission is to drive an exceptional experience and sustained value for HubSpot customers through building trust and consulting on the HubSpot software. Customer Success Managers have the opportunity to grow their...


  • Gent, Belgique iController Temps plein

    The Sr Customer Success Manager’s primary responsibility is to engage strategic customers and build the relationship into a mutually beneficial and profitable partnership, with a focus on driving customer satisfaction. You will define, quantify and analyze relationships with strategic customers so that their success is not left up to chance. The Sr CSM...