Customer Success Lead

il y a 3 semaines


Gent, Belgique Officient Temps plein

**Hello there Are you the new Customer Success Lead Officient is looking for?**

Officient has demonstrated product-market fit, growing in 5 years to over 23k customers. Our aim is to help HR create a better experience for all employees, providing tools to analyze and improve their human capital, while simultaneously reducing HR administration.

Customer Success is the foundation of our own success: we cannot exist unless our customers receive great value from our product. Everything we do, evolves around customer centricity. As Customer Success Lead, you will be responsible for setting the overall vision and strategic plan to drive product adoption and enhance the customer experience.

**Main responsibilities**
- ** Leading a world class team.** You will **lead, coach and inspire** our Customer Success Team by sharing learnings, defining initiatives, and run the day-to-day operations of the team.
- ** Customer Success Management.** You will act as a **trusted and strategic advisor** to our customers and partners, or to those with whom we have significant future potential if we take the right actions. You will be our **expert** in the more complex customer use cases, needs and business outcomes to proactively identify how our product, services and value proposition can best drive and support our customers’ journey.
- ** Process improvement & optimization.** You will have the opportunity to use your **Customer experience and expertise** to improve existing processes and find new ways to improve customers' use and engagement. You will work closely with our Partner Success Team and our Product team.

**Does this sound like you?**
- 5+ years of experience in a Customer
- facing role
- Experience in a fast paced SaaS environment
- Experience in identifying, coaching and mentoring high-performing team members
- Ability to influence and communicate with all stakeholders
- Critical and analytical thinker
- Strong prioritization skills with the ability to drive multiple projects from beginning to end
- Fluent communication skills in Dutch & English, both written and spoken

*** Amazing bonus points**
- Experience in leading a successful Customer Success team
- Experience in HR/Payroll
- Knowledge of French

**What's our offer?**
- High-impact position in a fast-growing company
- A competitive salary package that is Officiently optimized to your individual needs
- Flexibility in working hours and location
- Growth and mentoring by experienced colleagues
- The opportunity to grow and learn within a fast-growing startup

**Excited?**

Don't hesitate to apply You can do so in Dutch or English.

You will be recruited based on competencies. Qualities of people are decisive, regardless of gender, religion, ethnic origin, age, sexual orientation or any disability.


  • Customer Success Lead

    il y a 6 jours


    Gent, Flandre, Belgique Officient Temps plein

    Hello there Are you the new Customer Success Lead Officient is looking for?Officient has demonstrated product-market fit, growing in 5 years to over 23k customers. Our aim is to help HR create a better experience for all employees, providing tools to analyze and improve their human capital, while simultaneously reducing HR administration.Customer Success is...

  • Customer Success Lead

    il y a 2 semaines


    Gent, Belgique Codit Temps plein

    **About the Job**: The Customer Success Lead is a pivotal role that combines the expertise of a Team Lead with the client-focused responsibilities of a Customer Success Manager (CSM). This individual will be responsible for fostering positive relationships with clients, ensuring customer satisfaction, and managing the development of employees within their...

  • Customer Success Lead

    il y a 6 jours


    Gent, Flandre, Belgique Codit Temps plein

    About the Job:The Customer Success Lead is a pivotal role that combines the expertise of a Team Lead with the client-focused responsibilities of a Customer Success Manager (CSM). This individual will be responsible for fostering positive relationships with clients, ensuring customer satisfaction, and managing the development of employees within their...

  • Customer Success Manager

    il y a 7 jours


    Gent, Belgique Silverfin Temps plein

    Who we are? Silverfin is a cloud first solution that enables accountants to streamline significant parts of their workload and spend more time on value adding activities. Silverfin solves a very real problem: it automates a large chunk of the repetitive tasks that people working in financial services spend their time on and improve communication with their...

  • Customer Success Manager

    il y a 2 semaines


    Gent, Belgique Apryse Temps plein

    The Customer Success Manager plays an exciting and crucial role in establishing, nurturing, and maintaining customer relationships with a focus on product adoption, satisfaction, retention, and expansion. This is an individual contributor with career progression towards a Manager or Team Lead role within two to three years. **Responsibilities** - Establish,...

  • Customer Success Manager

    Il y a 2 mois


    Gent, Belgique Esko Temps plein

    **Your responsibilities as a Customer Success Manager at Esko, include**: - Cement yourself as a trusted advisor with customers and serve as the liaison between the customer and the Esko ecosystem to drive continued value of our products and services. - Advocate customer needs & issues cross-departmentally and manage customer concerns and escalations that...


  • Gent, Belgique LegalFly Temps plein

    **Are you a seasoned & ambitious Strategic Customer Success Manager? Eager to join the AI revolution? We would love to hear from you.** **Join LegalFly!** LegalFly is a category-defining Legal AI solution for legal teams, providing an end-to-end solution designed to revolutionise legal practice: - **World-Class Team**: Work alongside a team of tech...

  • Customer Success Manager

    il y a 6 jours


    Gent, Flandre, Belgique Esko Temps plein

    Your responsibilities as a Customer Success Manager at Esko, include:Cement yourself as a trusted advisor with customers and serve as the liaison between the customer and the Esko ecosystem to drive continued value of our products and services. Advocate customer needs & issues crossdepartmentally and manage customer concerns and escalations that may impact...

  • Customer Success Manager

    Il y a 2 mois


    Gent, Belgique Accurat Temps plein

    Accurat wants to change the way decision making is done by providing real-world behaviour insights. We heavily rely on big data & machine learning. As we raised 1.1 mio euros to cover our growth in the Benelux and towards Europe, we are expanding our team. We are a fast growing company, working for brands including Delhaize, Lidl, Brico, Hubo, Telenet,...

  • Customer Success Manager

    il y a 2 jours


    Gent, Belgique Accurat Temps plein

    Accurat wants to change the way decision making is done by providing real-world behaviour insights. We heavily rely on big data & machine learning. As we raised 1.1 mio euros to cover our growth in the Benelux and towards Europe, we are expanding our team. We are a fast growing company, working for brands including Delhaize, Lidl, Brico, Hubo, Telenet,...


  • Gent, Flandre, Belgique LegalFly Temps plein

    Are you a seasoned & ambitious Strategic Customer Success Manager? Eager to join the AI revolution? We would love to hear from you.Join LegalFlyLegalFly is a category-defining Legal AI solution for legal teams, providing an end-to-end solution designed to revolutionise legal practice:World-Class Team: Work alongside a team of tech veterans from Tinder,...

  • Customer Success Manager

    Il y a 2 mois


    Gent, Belgique Realo Temps plein

    Do you enjoy solving people’s problems? Are you happy when others are happy? How about putting a smile on someone’s face? Well, lucky you (and us)! We are looking for a Customer Success Manager on a full-time basis to provide our customers with an optimal journey from day one. At Realo, we help consumers and real estate professionals sell, let, buy, or...

  • Customer Success Manager

    il y a 2 semaines


    Gent, Belgique Endare Temps plein

    Are you a natural problem solver who thrives on building strong relationships with customers? Do you have a passion for helping clients achieve their goals and increase their success? If yes, then we have a great opportunity for you! Come join our team as Customer Success Manager and play a crucial role in ensuring our customers' success with our innovative...

  • Customer Success Manager

    il y a 2 semaines


    Gent, Belgique StoryChief Temps plein

    **Role**:Customer Success Manager **Scope**:Understand customer requirements, actively contribute to their satisfaction and success, and build enduring relationships. Your responsibilities include providing support, training, and guidance to optimize product and service usage, ultimately enhancing customer retention. **Level**:Medior **Location**:Ghent,...

  • Customer Success Executive

    il y a 2 semaines


    Gent, Belgique TS Recruiting Temps plein

    **Customer Success Executive** We are looking a hands-on Customer Success Executive to join our team. You will be responsible for ensuring that our customers are happy with our products and services. You will develop and maintain relationships with key stakeholders, act as a liaison between the customer and internal teams, and provide exceptional customer...

  • Customer Success Manager

    il y a 6 jours


    Gent, Flandre, Belgique Realo Temps plein

    Do you enjoy solving people's problems? Are you happy when others are happy? How about putting a smile on someone's face?Well, lucky you (and us) We are looking for a Customer Success Manager on a full-time basis to provide our customers with an optimal journey from day one. At Realo, we help consumers and real estate professionals sell, let, buy, or rent...


  • Gent, Flandre, Belgique Intuitive Temps plein

    Company DescriptionAt Intuitive, we are dedicated to our mission: we believe that minimally invasive care is truly life-enhancing. Through innovation and smart technology, we empower physicians to heal without limits. We are proud to lead the way in robotic-assisted surgery, striving for a team that values diversity and inclusivity to make a real impact in...

  • Customer Success Manager

    Il y a 2 mois


    Gent, Belgique Officient Temps plein

    **Hi there! **Are you the new Customer Success hero Officient is looking for?** At Officient, being a Customer Success manager means you're the face of the product. You like turning a question into a smile by providing support to new customers and monitoring existing customers. Helping our customers to get the most value out of Officient is what really...


  • Gent, Belgique TechWolf BV Temps plein

    Our **Customer Success team** plays a crucial role in ensuring our customers get the most value possible out of TechWolf's innovative platform. We are on the lookout for a skilled Customer Success professional to join as one of the founding members of this team. Our Customer Success team acts as the trusted advisors and internal advocates of our customers...

  • Customer Success Manager

    il y a 6 jours


    Gent, Flandre, Belgique Officient Temps plein

    Hi there Are you the new Customer Success hero Officient is looking for?**At Officient, being a Customer Success manager means you're the face of the product. You like turning a question into a smile by providing support to new customers and monitoring existing customers. Helping our customers to get the most value out of Officient is what really drives...