Customer Success Manager
il y a 2 semaines
**Role**:Customer Success Manager
**Scope**:Understand customer requirements, actively contribute to their satisfaction and success, and build enduring relationships. Your responsibilities include providing support, training, and guidance to optimize product and service usage, ultimately enhancing customer retention.
**Level**:Medior
**Location**:Ghent, BE (hybrid)
**Timing**:Asap
**What do we expect from you**:
- Minimum one year of relevant experience in a similar role
- Client-oriented and solution-oriented
- Strong organizational, communicational, and analytical skills
- Experience analyzing and optimizing the existing processes in the Customer Success department
- Deep understanding of customers' concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
- Fluent in English and Dutch
- You agree with our values
**Amazing bonus points**
- Experience with content marketing, SEO, cloud technologies, and SaaS products is a big plus.
- Prior B2B experience, preferably in a tech startup environment.
**What does your day look like**
As a Customer Success Manager at StoryChief, you will manage and nurture relationships with our clients, helping our customers extract the most value out of StoryChief as possible. This includes a variety of tasks: providing product training (online), answering questions, and troubleshooting issues while ensuring our client's satisfaction and success.
You will help retain our core customer base by talking directly to our customers to find out what issues they are facing, how we may improve our products, and how to retain their business. This means that you will design and implement customer retention strategies to increase loyalty and retain business.
Apart from customers, you will work closely with colleagues. You'll work closely with our sales, marketing, and product teams to share customer insights, drive product improvements, and contribute to the company's overall growth.
**As a customer onboarding manager you**:
- Promote overall customer satisfaction, product adoption, retention, and renewals
- Monitor client usage and satisfaction, proactively identifying opportunities to improve their experience and drive success
- Provide timely and effective support to clients, addressing any issues or concerns that may arise
- Contribute to the development and implementation of customer success best practices, processes, and materials
- Develop a strong retention strategy based on customer feedback
- Upsell customers
- Regularly review and report on client success metrics, identifying areas for improvement and growth opportunities
- Write and update help articles
**What's in it for you?**
- A fast-paced, no-nonsense tech startup in an international scene
- A digital and data-driven company culture
- A great deal of freedom, trust, and accountability
- A thriving work environment with lots of enthusiastic people joining forces
- A salary package based on skills and experience with a broad benefits package
- A growing team in a growing company
- Personal development
- Your work will have a big impact, which means as the business grows, your responsibility can grow with it.
- Flexibility & Independence
- Parties, retreats, after-work drinks, lunches,...
- A funky pet-friendly work environment with a pop-up pool and regular BBQs.
**Excited? Do not hesitate to apply**
You can do so in English or Dutch. We'll contact you soon
- You will be recruited based on competencies. Qualities of people are decisive, regardless of gender, religion, ethnic origin, age, sexual orientation, or any disability. Direct employees only. No agencies._
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