Customer Success Manager
il y a 4 semaines
As a Customer Success Manager at Vendorvue, you’ll be instrumental in enhancing the compliance experience for procurement teams. You’ll build strong relationships with clients, understanding their unique needs and ensuring they get the most out of our platform.
You’ll tackle challenges in onboarding new customers, guiding them through our features, and addressing any concerns they may have. Your insights will help shape our customer engagement strategies and ensure that our clients achieve their desired outcomes with Vendorvue.
Joining Vendorvue means being part of an ambitious early-stage startup, where you’ll have the chance to learn from experienced entrepreneurs and make a significant impact from day one.
We’re looking for individuals who say YES—who are adaptable and embrace surprises. If you put customer impact first, speak up, and turn ideas into action while fighting complexity at every turn, then Vendorvue is the perfect place for you
Tasks
- Engage with Clients: Build strong relationships with procurement teams by conducting check-ins and gathering feedback to identify their challenges and needs.
- Onboard New Customers: Guide clients through the onboarding process, ensuring they understand our platform and feel confident using its features.
- Monitor Customer Health: Regularly assess client satisfaction and engagement levels, proactively addressing any concerns and identifying opportunities for growth.
- Drive Product Adoption: Develop and implement strategies that encourage clients to utilize all features of the Vendorvue platform, maximizing their value.
- Analyze Feedback: Gather and analyze client feedback to recommend product improvements and inform our customer engagement strategies.
We’re looking for people who say YES—so you can bet this list isn’t exhaustive
**Requirements**:
- Experience Matters: You’ve got at least 2 years of experience in a customer success or account management role, ideally within a SaaS B2B environment. You don’t need to be a compliance expert, but you should have a knack for building strong client relationships.
- Understanding the Client: Familiarity with the challenges faced by procurement teams is a plus. Bonus points if you’ve worked directly with clients to enhance their experience Experience with tools like HubSpot and Intercom will help you manage client interactions effectively.
- Data Savvy: We believe in making data-driven decisions. You should be comfortable analyzing customer feedback and engagement metrics to drive improvements.
- Startup Vibes: If you’ve been in a startup or scale-up before, you’ll fit right in. We move fast and often need to adapt quickly to meet client needs.
- Customer-Centric Mindset: Proven ability to understand customer needs and advocate for their success, ensuring they derive maximum value from our platform.
- Communication Skills: Excellent verbal and written communication skills are essential for engaging with clients and articulating solutions clearly.
- Team Player: Collaboration is key for us. We’re looking for someone who’s not only skilled but also enjoyable to work with and values teamwork.
- Language Skills: Fluency in English is a must, along with at least one of the following languages: French, Spanish, or German.
**Benefits**:
- Collaborate with an amazing team and soak up knowledge from seasoned entrepreneurs
- Embrace a culture that values autonomy, allowing you to take ownership of your projects and shine.
- Become part of the lively Ghent tech scene, right in the iconic Wintercircus
And of course, we offer a competitive salary designed to fit everyone’s needs.
So, still a YES? We can’t wait to hear from you
-
Customer Success Manager
Il y a 2 mois
Gent, Belgique Mollie Temps pleinAt Mollie we have a fantastic opportunity for you to be part of our Customer Success Management team and to accelerate the growth of our existing customer base. Are you the highly driven and ambitious Customer Success Manager we are looking for? **Your opportunity**: The mission of our Customer Success Management team is to facilitate our customer's success...
-
Customer Success Manager
Il y a 4 mois
Gent, Belgique Esko Temps plein**Your responsibilities as a Customer Success Manager at Esko, include**: - Cement yourself as a trusted advisor with customers and serve as the liaison between the customer and the Esko ecosystem to drive continued value of our products and services. - Advocate customer needs & issues cross-departmentally and manage customer concerns and escalations that...
-
Customer Success Manager
Il y a 5 mois
Gent, Belgique Accurat Temps pleinAccurat wants to change the way decision making is done by providing real-world behaviour insights. We heavily rely on big data & machine learning. As we raised 1.1 mio euros to cover our growth in the Benelux and towards Europe, we are expanding our team. We are a fast growing company, working for brands including Delhaize, Lidl, Brico, Hubo, Telenet,...
-
Customer Success Manager
Il y a 6 mois
Gent, Belgique SymphonyAI Temps pleinIntroduction: **JOIN US! SymphonyAI Industrial is looking for an experienced Customer Success Manager for its Proceedix Connected Worker development team based in Belgium.** **Job Description**: **What will you do?** As a Customer Success Manager, you will play a crucial role in assisting with presales product discussions, conducting product...
-
Customer Success Manager
Il y a 2 mois
Gent, Belgique Apryse Temps plein**The Role**: The Customer Success Manager plays an exciting and crucial role in establishing, nurturing, and maintaining customer relationships with a focus on product adoption, satisfaction, retention, and expansion. This is an individual contributor with career progression towards a Manager or Team Lead role within two to three...
-
Customer Success Manager
Il y a 5 mois
Gent, Belgique Apryse Temps pleinThe Customer Success Manager plays an exciting and crucial role in establishing, nurturing, and maintaining customer relationships with a focus on product adoption, satisfaction, retention, and expansion. This is an individual contributor with career progression towards a Manager or Team Lead role within two to three years. **Responsibilities** - Establish,...
-
Customer Success Manager
Il y a 5 mois
Gent, Belgique Deliverect Temps plein**Who are we** Deliverect is in hyper-growth! As a global SaaS Unicorn, our mission is to be the backbone of on-demand food, with over 300 million orders completed globally. We simplify online order management to help restaurants, cloud kitchens and food chains around the world become faster, smarter, and more connected so that they can serve even more...
-
Customer Success Manager
Il y a 5 mois
Gent, Belgique o2o Bicycle Leasing Temps plein**Description de l'emploi** o2o Bicycle Leasing poursuit sa croissance et est à la recherche d'un Customer Success Manager pour renforcer son équipe. Ça vous démange de guider avec enthousiasme et compétence des entreprises dans la mise en place d'un système de leasing vélo pour leurs employés ? Vous vous débrouillez en néerlandais ? Alors lisez...
-
Strategic Customer Success Manager
Il y a 5 mois
Gent, Belgique LegalFly Temps plein**Are you a seasoned & ambitious Strategic Customer Success Manager? Eager to join the AI revolution? We would love to hear from you.** **Join LegalFly!** LegalFly is a category-defining Legal AI solution for legal teams, providing an end-to-end solution designed to revolutionise legal practice: - **World-Class Team**: Work alongside a team of tech...
-
Customer Success Manager
Il y a 5 mois
Gent, Belgique strivecloud Temps plein**Customer Success Manager**: **What is StriveCloud?**: StriveCloud is a tech company based in Ghent, Belgium, dedicated to transforming businesses with gamification software. Founded on a passion for gaming, we’ve developed innovative solutions to enhance user engagement and loyalty across diverse sectors including (e)sports, mobility solutions, and...
-
Customer Success Manager
Il y a 5 mois
Gent, Belgique HRlinkIT Temps pleinKantoor - Gent of Leuven - Contract - Full time Bij HRlinkIT zijn we op zoek naar een gedreven Customer Success Manager die verantwoordelijk is voor onze Minggo klanten. Minggo is een product van HRlinkIT waarmee je in no-time apps, automations en portalen voor kandidaten en opdrachtgevers kan creëren. Als Customer Succes Manager volg je de bestaande...
-
Senior Customer Success Manager
Il y a 5 mois
Gent, Belgique TechWolf BV Temps pleinOur **Customer Success team** plays a crucial role in ensuring our customers get the most value possible out of TechWolf's innovative platform. We are on the lookout for a skilled Customer Success professional to join as one of the founding members of this team. Our Customer Success team acts as the trusted advisors and internal advocates of our customers...
-
Principal Customer Success Manager
Il y a 5 mois
Gent, Belgique TechWolf BV Temps pleinOur **Customer Success team** plays a crucial role in ensuring our customers get the most value possible out of TechWolf's innovative platform. We are on the lookout for a skilled Customer Success professional to join as one of the founding members of this team. Our Customer Success team acts as the trusted advisors and internal advocates of our customers...
-
Customer Success Manager
Il y a 4 mois
Gent, Belgique IntelliProve Temps plein**Customer Success manager** **What is IntelliProve?** Reading your **heart rate and stress** levels from a single **20-second video **of your face. Sounds crazy, right? Well, that's exactly what we do at **IntelliProve**, a **MedTech** **startup** based in Ghent. We take things seriously and aim for no less than medical-grade accuracy and are ready to...
-
Customer Success Manager
Il y a 2 mois
Gent, Belgique Donna Temps pleinAs a Customer Success Manager at Donna, you'll be a vital part of our team, working together to build the perfect assistant for sales reps on the go and to empower them to focus on what they do best - selling. Expect to tackle a variety of challenges from functional scoping, customer onboarding, training and tracking weekly usage of Donna. Your objective...
-
Customer Success Lead
Il y a 5 mois
Gent, Belgique Codit Temps plein**About the Job**: The Customer Success Lead is a pivotal role that combines the expertise of a Team Lead with the client-focused responsibilities of a Customer Success Manager (CSM). This individual will be responsible for fostering positive relationships with clients, ensuring customer satisfaction, and managing the development of employees within their...
-
Customer Success Manager
Il y a 6 mois
Gent, Belgique Officient Temps plein**Hello, bonjour! **Are you the new Customer Success hero Officient is looking for?** At Officient, being a Customer Success manager means you're the face of the product. You like turning a question into a smile by providing support to new customers and monitoring existing customers. Helping our customers to get the most value out of Officient is what...
-
Sr Customer Success Manager
Il y a 5 mois
Gent, Belgique iController Temps pleinThe Sr Customer Success Manager’s primary responsibility is to engage strategic customers and build the relationship into a mutually beneficial and profitable partnership, with a focus on driving customer satisfaction. You will define, quantify and analyze relationships with strategic customers so that their success is not left up to chance. The Sr CSM...
-
Principal Customer Success Manager, Strategic
Il y a 2 mois
Gent, Belgique HubSpot Temps plein**Principal Customer Success Manager - Strategic Accounts - DACH Market** The Strategic Accounts team at HubSpot sits at the highest-touch end of the Customer Success organization. This team works with our highest paying customers to help them see extraordinary growth through education, business consulting and delight. As a Customer Success Manager (CSM)...
-
Customer Success Manager
Il y a 5 mois
Gent, Belgique BattMobility Temps plein**Join Battmobility als Customer Success Manager en versterk ons geweldige team!** Battmobility is op zoek naar een sociaal beest om ons team te versterken. Ben jij iemand met natuurlijk charisma en een vlotte babbel? Ben je goed in bruggen bouwen en ken je Gent als je broekzak? Kan je planmatig werken en orde in de chaos brengen? Dan ben jij wellicht de...
