Customer Success Manager

il y a 2 semaines


Gent, Belgique SymphonyAI Temps plein

Introduction:
**JOIN US SymphonyAI Industrial is looking for an experienced Customer Success Manager for its Proceedix Connected Worker development team based in Belgium.**

**Job Description**:
**What will you do?**

As a Customer Success Manager, you will play a crucial role in assisting with presales product discussions, conducting product demonstrations, and managing the customer onboarding process. You will work closely with Client Managers and Project Managers to understand client requirements, analyze business needs, and configure workflows within the Proceedix platform.

Additionally, you will provide implementation support, conduct product training sessions, and collaborate with clients to customize solutions tailored to their specific needs. This role requires a blend of technical expertise, industry knowledge, and strong communication skills to ensure successful implementation and customer satisfaction.

**Responsibilities**:

- Collaborate with Client Managers and Project Managers to analyze client requirements and design customized solutions.
- Participate in design sessions for the development of new functionality and customization of existing features.
- Conduct product demonstrations for both prospective and existing clients to showcase the capabilities of the Proceedix platform.
- Develop expertise in product knowledge, technical aspects, and industry-specific processes to effectively address customer needs.
- Customize product training materials for workshops tailored to customer and industry requirements.
- Address customer inquiries and provide timely support throughout the onboarding process.
- Work with management and clients to define product roadmap and milestones, ensuring alignment with customer objectives.

**Qualifications**:

- Bachelor's or Master's degree in Computer Science, Engineering, Technology, or Business Administration.
- Strong affinity with implementation concepts and change management in an industrial environment.
- Experience with business process analysis and a keen understanding of industry verticals.
- Excellent organizational skills with the ability to prioritize tasks and meet deadlines effectively.
- Proactive attitude towards sharing experiences and knowledge within the team.
- Adaptability to work in an international context and willingness to travel as needed.


  • Customer Success Manager

    il y a 4 semaines


    Gent, Belgique StoryChief Temps plein

    **Role**:Customer Success Manager **Scope**:Understand customer requirements, actively contribute to their satisfaction and success, and build enduring relationships. Your responsibilities include providing support, training, and guidance to optimize product and service usage, ultimately enhancing customer retention. **Level**:Medior **Location**:Ghent,...


  • Gent, Belgique Showpad Temps plein

    **Customer Success Manager, **Growth** **Location**: This role is available to be hired in Ghent, London or Munich office locations. We offer Hybrid working with 2 days in the office, ideally on Tuesdays and Thursdays. **Position Overview**: The customer success team is on a mission to help customers grow by driving value, delivering top-notch support,...

  • Customer Success Manager

    il y a 4 semaines


    Gent, Belgique o2o Bicycle Leasing Temps plein

    **Description de l'emploi** o2o Bicycle Leasing poursuit sa croissance et est à la recherche d'un Customer Success Manager pour renforcer son équipe. Ça vous démange de guider avec enthousiasme et compétence des entreprises dans la mise en place d'un système de leasing vélo pour leurs employés ? Vous vous débrouillez en néerlandais ? Alors lisez...

  • Customer Success Executive

    il y a 4 semaines


    Gent, Belgique TS Recruiting Temps plein

    **Customer Success Executive** We are looking a hands-on Customer Success Executive to join our team. You will be responsible for ensuring that our customers are happy with our products and services. You will develop and maintain relationships with key stakeholders, act as a liaison between the customer and internal teams, and provide exceptional customer...

  • Customer Success Manager

    il y a 3 semaines


    Gent, Belgique Officient Temps plein

    **Hello, bonjour! **Are you the new Customer Success hero Officient is looking for?** At Officient, being a Customer Success manager means you're the face of the product. You like turning a question into a smile by providing support to new customers and monitoring existing customers. Helping our customers to get the most value out of Officient is what...

  • Customer Success Specialist

    il y a 4 semaines


    Gent, Belgique Recruit4work Temps plein

    **As Customer Success Expert you will be the main point of contact for our artisans. In** the first phase, you will create a tailor-made webshop in close contact with the customer, guiding him in the process. You will be fully in charge of this project and be their single point of contact. Your knowledge about our products and your commercial insights will...

  • Customer Success Expert

    il y a 4 semaines


    Gent, Belgique Recruit4Work Temps plein

    **Are you looking for a challenging job, where you can guide local artisans into the digital 21st century? Are you a problem-solving person with a hands-on mentality who wants to grow together with us? Then you are the person we are looking for!** You are a real problem-solver who likes to help other people. You can reason abstractly in such a way that you...

  • Customer Succes Manager

    il y a 4 semaines


    Gent, Belgique Crunch Analytics Temps plein

    Would you like to have impact on the product evolution by translating the needs of customers into suggestions for new improvements? Can you explain features and modules in a simple and clear manner so that new users can quickly get started?_ At Crunch Analytics, we're looking to focus efforts on introducing our **in-house developed AI-driven fashion retail...


  • Gent, Belgique Recruit4Work S.L. Temps plein

    Are you looking for a challenging job, where you can guide local artisans into the digital 21st century? Are you a problem-solving person with a hands-on mentality who wants to grow together with us? Then you are the person we are looking for! You are a real problem-solver who likes to help other people. You can reason abstractly in such a way that you can...

  • Customer Success Advisor

    il y a 4 semaines


    Gent, Belgique MHC Mobility Temps plein

    **Jouw **takenpakket**: Als medewerker Customer Success Advisor zal je voornamelijk het administratieve luik van dossiers behartigen. Het regelen van transporten voor onze aanloopwagens, het opstarten van dossiers, het inschrijven van voertuigen, het laten verzekeren van voertuigen, de afleveringspakketjes voorzien, **Hieronder een greep uit je...


  • Gent, Belgique Roucoucou Temps plein

    **Vacature - Customer Success Specialist - Software & A.I tools Advocaten - Gent** Onze klant is een onderneming actief in **software-ontwikkeling en A.I. tools voor advocaten.** Ze maken **deel** uit van een **legal tech group**. Omwille van hun sterke groei, zijn we op zoek naar een **CUSTOMER SU**CCESS** SPECIALIST** **Jouw taken**: - Je staat in voor...

  • Teamlead Customer Success

    il y a 4 semaines


    Gent, Belgique Oxida Temps plein

    **Functie** - Je coördineert de verwerking van de customer success afdeling. - Je neemt de rol van ambassadeur op, zowel naar de klant toe als intern door je positieve ingesteldheid en constructieve aanpak. - Je identificeert opportuniteiten die waarde toevoegen voor de klant en zet die om naar voorstellen tot verbetering van onze dienstverlening. - Je...

  • Customer Success Expert

    il y a 4 semaines


    Gent, Belgique BAKERONLINE Temps plein

    Are you looking for a challenging job, where you can guide local artisans into the digital 21st century? Are you a problem-solving person with a hands-on mentality who wants to grow together with us? Then you are the person we are looking for! **Location**: Adolf Baeyensstraat 53, 9040 Gent (Belgium) **About you**: You are a real problem-solver who likes...


  • Gent, Belgique Recruit4Work S.L. Temps plein

    Are you looking for a challenging job, where you can guide local artisans into the digital 21st century? Are you a problem-solving person with a hands-on mentality who wants to grow together with us? Then you are the person we are looking for! You are a real problem-solver who likes to help other people. You can reason abstractly in such a way that you can...

  • Customer Success Manager

    il y a 4 semaines


    Gent, Belgique Aures Temps plein

    **Organisatie omschrijving**: Our client is a scale-up and niche player in the field of artificial intelligence on time series data. After a significant funding round, they are ready to expand in the next 4 years. Are you ready for a role as Customer Succes Manager in an extremely innovative environment? If yes, let’s meet! **Omschrijving**: You are...


  • Gent, Belgique Roucoucou Temps plein

    **Vacature - Customer Success Consultant** -** **Gent/Remote** Onze klant, een Legal Tech groep actief in softwareontwikkeling voor advocaten, is sterk groeiende en zoekt een **CUSTOMER SUCCESS** CONSULTANT** Dit ter ondersteuning van onze klant zijn verschillende productgroepen. **Jouw taken**: - Je staat in voor de opstart en begeleiding van nieuwe en...

  • Customer Succes

    il y a 3 jours


    Gent, Belgique Proximus Group Temps plein

    Job description Be-Mobile, headquartered in Ghent, **pioneers in Smart Mobility Solutions** on an **international** level. We offer advanced solutions to measure and manage the traffic flows in order to put travelers, cities, road authorities, parking operators and logistics companies all around the world in control of their mobility processes. **To...

  • Customer Succes Manager

    il y a 4 semaines


    Gent, Belgique Offerte.nl Temps plein

    **Customer Success Manager BE** Haalt u plezier uit het oplossen van problemen en het meedenken met klanten om hun onderneming succesvol te laten groeien? Deinst u niet terug voor een geïrriteerde gesprekspartner en weet u elk gesprek op een positieve manier af te sluiten? Bent u resultaatgericht en ziet u in elk gesprek kansen om een relatie verder uit te...

  • Teamlead Customer Support

    il y a 4 semaines


    Gent, Belgique Exact Temps plein

    (Sr.) Professional Job Gent Customer Support Belgium Als Teamlead Customer Support ben jij verantwoordelijk voor een grote groep ambitieuze Professionals en lever jij een cruciale bijdrage aan de doelstellingen die wij hebben binnen Exact. Jij zorgt ervoor dat jouw team goed functioneert en dat zij zich goed voelen en zich kunnen ontwikkelen. Bij Exact denk...

  • Customer Succes Manager

    il y a 3 jours


    Gent, Belgique Robert Half Belgium Temps plein

    Voor een klant actief in de vastgoedsector is **Robert Half** op zoek naar een **Customer Succes Manager **voor een KMO regio **Gent. **De firma is gemakkelijk bereikbaar met het openbaar vervoer. Voor een klant actief in de vastgoedsector is **Robert Half** op zoek naar een **Customer Succes Manager **voor een KMO regio **Gent. **De firma is gemakkelijk...