Select - Operational Process Expert

il y a 2 semaines


Evere, Région de Bruxelles, Belgique Unique Temps plein
**Omschrijving**:
Voor onze klant -** een internationaal telecombedrijf** - kijkt Unique Select momenteel uit naar een **Operational Process Expert**. Ben jij de enthousiaste Operational Process Expert die we zoeken voor onze klant in Brussel?

Als Operational Process Expert heb je een enorme impact op de dagelijkse werking van het bedrijf en heb jij verscheidene uitdagingen:

- Je **verhoogt de kwaliteit en effectiviteit van de B2B customer service operaties** en klanttevredenheid door structurele problemen in producten en processen te identificeren.
- **Je neemt de leiding** bij de managers en teamleiders van het B2B customer service operations team, business process en quality team en externe Partners, om de ondersteunende oplossingen te implementeren en op te volgen.
- Jij zorgt voor een **continu contact** met alle interne en externe stakeholders of partners om de customer support processen, customer experience of partner tevredenheid te houden.
- **Neemt het voortouw en initieert **continue verbeterplannen op basis van KPI-metingen en klantervaringen.
- Jij treedt op als** verbinding** tussen jouw afdeling en andere afdeling waaronder marketing/IT/Netwerk om de "Operationele Behoeften" van de afdeling te begrijpen, uit te dagen en te verduidelijken.
- Jij zorgt ervoor dat het operationele perspectief van jouw domein in aanmerking wordt genomen tijdens projectvergaderingen.
- De Operational Process Expert** beantwoordt, onderzoekt en lost **binnenkomende vragen en problemen van alle belangrijke stakeholders op tot op 2e niveau.
- Je biedt **ondersteuning**, op basis van expertise en end-to-end domeinkennis, aan customer operations, andere business afdelingen in build en/of run fase.
- Je **neemt deel aan de detectie** en oplossing van incidenten met betrekking tot alles dat een impact kan hebben op klanten.

**Profiel**

Onze ideale Operational Process Expert is:

- Stressbestendig
- Heeft een goede algemene technische kennis
- Communiceert vlot in het Nederlands, Frans en Engels
- Is in staat om aanbevelingen te presenteren aan minder technische mensen en klanten.

**Aanbod**

Voor wat, hoort wat Onze klant heeft dan ook heel wat over voor de ideale kandidaat. In deze rol mag je rekenen op heel wat **verantwoordelijkheden** en dit binnen een **sterk groeiende organisatie. **Reken tevens op uitstekende arbeidsvoorwaarden:

- U werkt in een **dynamische werkomgeving**:

- Uw **professioneel potentieel ontwikkelen** door
- Samen te werken met hoogopgeleide collega's
- Voortdurende opleidingen
- Een **marktcompetitief salaris**:

- **Prestatiepremie**:

- Extralegale voordelen: (maaltijdcheques, bedrijfswagen, groeps
- en hospitalisatieverzekering, high-end smartphone als gratis tariefplan)

Klinkt dit allemaal als muziek in jouw oren? Laat ons dan iets weten en wij nemen contact op met jou

**Bedrijfsinfo**

Als werknemer bij Orange maak je deel uit van een dynamisch en innoverend bedrijf dat voortdurend evolueert.
Werken bij Orange staat gelijk met ontwikkeling, mobiliteit en opportuniteiten.
Onze manier van werken is duidelijk: bij Orange is de informatie toegankelijk en al onze medewerkers zijn open en beschikbaar
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