![Terumo BCT, Inc.](https://media.trabajo.org/img/noimg.jpg)
Field Process
il y a 2 semaines
Requisition ID: 30763
At Terumo Blood and Cell Technologies, our 7,000+ global associates are proud to come to work each day, knowing that what we do impacts the lives of patients around the world.
We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells.
With our innovative technologies and service offerings, we touch a patient's life every second of every day and are committed to continuing to increase the number of patients we serve.
With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference.
JOB TITLE:
FIELD PROCESS & TRAINING SPECIALIST
JOB SUMMARY
Manage preparation of validation/implementation and troubleshooting projects of Terumo BCT's technology platforms throughout designated region
Manage and design customer's process optimization to ensure a smooth, fast and efficient transfer of technology from pre-sales to routine use at customer sites
Act as a regional product expert for training and signing-off internal and external associates
ESSENTIAL DUTIES AND RESPONSIBILITIES
Responsible for successful validations and implementations in EMEA.
Manage product and process training and sign-off cycle in EMEA for internal and external associates on multiple levels (operational and implementation) and ensure field readiness to train customers
Support commercial organization to build customized customer trainings and presentation
Responsible for second-line operational and process troubleshooting for respective platforms in EMEA. Work cross functionaly with global training support and quality to investigate and resolve customer issues as necessary
Actively contribute to the development of marketing plans, strategies and promotional materials by platform
Provide input into global training design and development
Deliver services which may include consultancy to end customer, perform customer processes analysis and provide corrective actions to enhance quality and efficiency
Develop and design customer performance excellence to optimize customer processes at target customers.
Collaborate with internal stakeholders in EMEA as local sales organization, marketing, software solutions, technical service, etc to ensure successful and timely mannered project deployment.
Provide input to launch new products to the market ( operational design inputs, support validation process, implementation support post CE-validations, clinical trials and marketing trials, assist in reviews of manuals and training material).
Maintain blood and transfusion industry expertise and knowlegde of industry trendsMINIMUM QUALIFICATION REQUIREMENTS
Education
University background in Life Sciences or Engineering or equivalent by experience
Experience
A first work experience in a similar role/ related industry
Knowledge of the medical device sector
Skills:
In line with Terumo's Core Values:
Respect - Appreciative of others
Integrity - Guided by our mission
Care - Empathic to patients
Quality - Committed to excellence
Creativity - Striving for innovation
Excellent written & verbal English & German language skills
Excellent knowledge of local/ regional languages
Strong skills to collaborate cross-functionally
Strong process oriented in compliance with company processes.
Excellent communication skills and the ability to use "positive language"
Demonstrated skills in project management
Commercial acumen/ customer focus - collaboration with the sales team support in design of solutions to customers
Good time management, prioritizing skills
Problem-solving skills
Strong analytical skills
Cross-cultural sensitivity & agility
Demonstrated self-confidence and effectiveness in dealing with a wide variety of customer issues
Demonstrated ability to take a positive, proactive, and persuasive approach to solving complex and/or unusual clinical or technical problems.
PROFILE:
Ability to work independently and to deal with ambiguity.
Ability to assess customer needs & identify commercial opportunities
Self
- motivating
Driven
Proactive & initiative
- taker
Reliable & accountable
Understand the basic principles/ limits of change management
Flexible mentality (travel up to 60%)
Certificates, Licenses, Registrations
Obtain Sign
- off on product prior to delivering training
ADDITIONAL INFORMATION
Based:
Brussels office/ field
- based Europe
Reporting to:
Field Product and Process Team Manager - EMEA
Extensive travelling (up to 60%)
Terumo Blood and Cell Technologies is part of Terumo Group, founded in 1921 and headquartered in Tokyo, Japan.
In 2019, Terumo Blood and Cell Technologies reached $1 billion in revenue.
We employ nearly 7,000 associates globally, with global he
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