customer service officer nl/fr

il y a 3 semaines


Bruxelles, Région de Bruxelles, Belgique GrabJobs Temps plein
Job summaryCustomer Service Officer role in a leading company Responsible for maintaining strong customer relationships Answering customer queries and resolving issues Job seniority: entry level Responsibilities

  • Answering customer queries and providing product information via phone, email, and social media
  • Processing orders and ensuring timely and accurate handling
  • Monitoring deliveries and communicating the status to customers
  • Handling customer complaints and issues in a professional and friendly manner
  • Collaborating with other departments to ensure customer satisfaction
  • Contributing to improving internal processes and systems Requirements
  • Minimum high school diploma
  • Experience in customer service or similar role is a plus
  • Excellent communication skills in Dutch and French
  • Familiarity with SAP or similar CRM systems
  • Customer-oriented with a friendly and professional attitude
  • Good organizational skills and attention to detail
  • Team player with the ability to work independently
  • Willingness to work flexible hours if needed Key Skills Needed
  • Excellent communication skills in Dutch and French
  • Familiarity with SAP or similar CRM systems
  • Customer service
  • Problem-solving
  • Organizational skills Benefits
  • Challenging and dynamic work environment
  • Opportunities for professional development and growth
  • Competitive salary and attractive secondary benefits
  • Supportive team of colleagues

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