Sales Support DACH market

il y a 1 mois

Ixelles, Belgique Page Personnel Belgium Temps plein

Delivering customer support, promptly addressing inquiries and feedback, collaborating with sales and technical teams, managing office supplies, and contributing to team business development in Diegem.

Client Details

Our partner, a leading player in the IT sector, particularly in the dynamic field of 'internet of things', is looking to enhance its Sales Team with a new sales support Specialist. If you're passionate about working in IT, here's why you'll thrive in this role.

In this role, you'll embrace expanding responsibilities and cutting-edge technology, propelling your career forward in a thriving environment where company growth offers stability and attractive benefits.



Description

Responsibilities:

  • Offer customer support via phone and tickets, ensuring high levels of satisfaction and loyalty.
  • Address and resolve customer inquiries, complaints, and feedback in a timely and professional manner.
  • Maintain a comprehensive understanding of the products, services, and procedures to provide accurate solutions.
  • Collaborate with sales and technical teams to improve the customer experience and resolve complex issues.
  • Manage office supplies inventory, ensuring adequate stock levels and organization.
  • Participate in shaping and executing office policies and procedures.

Profile

Qualifications:

  • Previous experience in customer support, office management, or a related field is required.
  • Exceptional communication and interpersonal skills are essential.
  • Strong problem-solving abilities and a customer-centric approach.
  • Proficiency in office software such as Microsoft Office Suite and CRM systems.
  • Ability to prioritise tasks and manage time effectively in a dynamic environment.
  • You take initiative and can work independently.

Language Skills:

  • Fluency in English and German is required.
  • Knowledge of French and/or Dutch is advantageous.


Job Offer

  • Gross salary based on experience & skills
  • Holiday pay (typically equivalent to one month's salary)
  • Annual bonus (commonly based on company performance and individual performance)
  • Meal vouchers or meal allowance
  • Transportation allowance or reimbursement for commuting expenses
  • Pension contribution or pension plan
  • Health insurance coverage
  • Additional benefits such as mobile phone, laptop, or other perks

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