Senior Business Analyst — Service Desk Transformation
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USG Professionals Belgium is seeking an experienced Business Analyst to drive process analysis, stakeholder management and IT Service Management within a large-scale Service Desk & Workplace Services transformation programme. You will identify, document and validate operational processes, services, roles and dependencies required to transfer service ownership smoothly.
Working with the Transition Manager, you will map as-is processes, analyse end-to-end workflows and govern requirements across