Account Manager

Become an Account Manager and play a key role in enhancing client relationships—help onboard new customers, support their journey, and ensure they achieve success with our solutions

Responsibilities

• Relationship Management: Develop and maintain strong relationships with customers, acting as their primary point of contact and building trust and loyalty.
• Customer Adoption and Expansion: Drive product adoption by working closely with customers to understand their goals and recommend best practices. Identify opportunities for upselling or cross-selling products to drive revenue growth and meet your revenue targets.
• Renewals and Retention: Proactively engage with customers to ensure high renewal rates and minimize churn. Address any concerns or issues that may affect customer satisfaction and develop strategies to retain customers.
• Customer Feedback and Advocacy: Gather customer feedback and communicate it to the relevant internal teams. Advocate for customers' needs and influence product roadmap decisions based on customer insights.
• Generate referrals and cross-sell opportunities for the Sales team
• Advocate customer satisfaction by promoting capterra reviews and inviting the customer to provide case studies to our marketing team
• Be a professional advisor: suggest best practices, defuse problems and address our customers’ questions in a timely manner

ABOUT YOU

Background & skills

• Proven track record of driving client satisfaction, retention, and revenue growth through cross-sell and upsell initiatives
• Scale-up experience is a plus as past experience working in a fast-paced, high-growth environment
• You’re independent, entrepreneurial, hands-on, ambitious and have experience in a grass‑roots business development role
• 2-3 years of experience in client success, account management, or a related role, preferably in SaaS or technology
• Familiarity with Sales CRM tools and other sales tools is a plus
• You are fluent in Germanand French.

Practical Information

• Permanent contract or freelance contract + Commission Plan

Competitive salary based on experience, complemented by an attractive benefits package (meal vouchers, DKV health insurance, expense allowance, etc.).

20 days of annual leave + 5 additional company days offered between Christmas and New Year's.

+ 2 volunteering days offered by the company as well.

Hybrid working arrangement: 3 days working remotely and 2 days at our Brussels office.

OUR OFFER

A permanent contract with an evolutive salary that grows with you
Meal vouchers and annual eco‑vouchers
Monthly net allowances
Full reimbursement for transportation costs
Hospitalization insurance (DKV)

20 legal days of paid leave with 5 extra legal holidays to recharge and unwind
14 hours dedicated to volunteer work

Flexible Work-Life Balance

Hybrid work model: work from home up to 3 days per week
Upon approval from your manager opportunities to work from another country for a certain period

38 hours dedicated for trainings throughout the year to sharpen your skills and boost your career fromonline platform (Udemy) and onsitetrainers (Cefora, coach, etc.)

Being part of an international team with colleagues in 6 different countries and more than 15 different nationalities

RECRUITMENT PROCESS

HR Interview

Let's get to know each other.

Meet your manager.

Assessment

Prepare...

Technical Interview

...and showwhat you're capable of.

Final Interview

Become an Optimizer

ABOUT US

We believe corporations can be a force for good—and at Optimy, we make that vision a reality.

Our mission is to empower corporations to maximize their positive impact while minimizing their operational costs. The Optimy platform is the most configurable solution for managing grants, volunteering, donations, and sponsorships. We help over 350 forward-thinking customers in 30 countries run impactful programs, managing more than 1.5 million projects in 22 languages.

We’re not just a tech company; we’re a community of passionate changemakers from over 10 countries, united by the goal of creating positive change in the world. Our diverse, agile team of 50+ professionals thrives in a culture of collaboration, innovation, and inclusivity. Whether you’re driven by technology or purpose, you’ll find meaningful opportunities to grow and make a difference here.

Be part of something bigger.

At Optimy, your work helps leading organizations create lasting social impact. Join us and contribute to projects that truly matter, in a dynamic, flexible work environmen