Junior Support Engineer

Il y a 2 jours

Brussel Hoofdstad, Belgique Chift Temps plein 40 000 € - 55 000 € Contrat

Chift is a fast-growing European startup focused on integration platform solutions.

Responsibilities

  • Provide 1st- and 2nd-line support for end users and customer technical teams.
  • Handle tickets related to sync, API, or application issues.
  • Perform troubleshooting to resolve end‑user problems.
  • Improve support processes and procedures.
  • Document issues and solutions, building a self‑service portal for customers.

Qualifications

  • +2 years of engineering or technical support experience.
  • Knowledge of Python and APIs.
  • Ability to use Postman or similar tools to reproduce customer issues.
  • Familiarity with the internal tool Pylon is a bonus.
  • Strong communication skills and enjoyment of customer interaction.
  • Driven to learn, embrace challenges, and understand diverse technologies.
  • Startup mindset: open‑minded, resourceful, curious, collaborative; prior startup experience is a plus.
  • Ownership and proactive spirit, able to lead on subjects in a small team.
  • Languages: French or Dutch native speaker, good English proficiency; Spanish a plus.

Benefits

  • Support from experienced team members, including founders.
  • Opportunity for internal career growth.
  • Flexible work schedule with a mix of office and remote work.
  • Attractive compensation package including salary, meal vouchers, eco‑vouchers, mobility budget, and flexible vacation days.
  • Potential equity participation in future funding rounds.
  • Positive startup culture with team events and celebrations.