Junior Support Engineer
Il y a 2 jours
Brussel Hoofdstad, Belgique
Chift
Temps plein
40 000 € - 55 000 € Contrat
Gratuit avec email ou Google
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Chift is a fast-growing European startup focused on integration platform solutions.
Responsibilities
- Provide 1st- and 2nd-line support for end users and customer technical teams.
- Handle tickets related to sync, API, or application issues.
- Perform troubleshooting to resolve end‑user problems.
- Improve support processes and procedures.
- Document issues and solutions, building a self‑service portal for customers.
Qualifications
- +2 years of engineering or technical support experience.
- Knowledge of Python and APIs.
- Ability to use Postman or similar tools to reproduce customer issues.
- Familiarity with the internal tool Pylon is a bonus.
- Strong communication skills and enjoyment of customer interaction.
- Driven to learn, embrace challenges, and understand diverse technologies.
- Startup mindset: open‑minded, resourceful, curious, collaborative; prior startup experience is a plus.
- Ownership and proactive spirit, able to lead on subjects in a small team.
- Languages: French or Dutch native speaker, good English proficiency; Spanish a plus.
Benefits
- Support from experienced team members, including founders.
- Opportunity for internal career growth.
- Flexible work schedule with a mix of office and remote work.
- Attractive compensation package including salary, meal vouchers, eco‑vouchers, mobility budget, and flexible vacation days.
- Potential equity participation in future funding rounds.
- Positive startup culture with team events and celebrations.