Customer Journey Designer

Il y a 2 jours

Brussel, Brussel-Hoofdstad, Belgique ING Belgium Temps plein 60 000 € - 80 000 € Contrat

ING Belgium is seeking a Customer Journey Expert to optimize the business lending journey for professional clients. You will analyze needs, identify pain points, and work with IT, Product Owners, and stakeholders to design and implement customer-friendly improvements.

You will contribute to designing new journeys, enhancing existing ones, and translating feedback into concrete actions while monitoring service quality and compliance with regulations.