Customer Journey Owner — Hybrid

Omschrijving Ben jij klaar voor een uitdagende rol waarin je een directe impact hebt op de digitale klantbeleving van Belfius? Als Customer Journey Owner breng je de klantenjourneys binnen Hey Belfius in kaart en zorg je ervoor dat klanten op het juiste moment relevante ondersteuning krijgen. Je kijkt daarbij over producten, segmenten en domeinen heen en...

ING Belgium is seeking a Customer Journey Expert within the Investments Tribe to optimize journeys and grow the aftersales investor experience. You’ll turn customer needs into seamless digital experiences that boost engagement, loyalty and growth.You will collaborate with a multidisciplinary team to strengthen ING’s investments franchise, focusing on...

DescriptionPrêt(e) à jouer un rôle ambitieux avec un impact direct sur l’avenir digital de Belfius ? En tant que Digital Strategist, vous serez responsable du développement et de la mise en œuvre d'une stratégie claire et avant-gardiste pour les canaux digitaux de Belfius. Dans ce cadre, vous vous concentrerez principalement sur l'app Belfius...

Your new role and responsibilitiesAs a Customer Journey Expert (CJE) within the Business Lending Tribe, you are responsible for optimizing the customer experience throughout the entire business lending journey. You analyze the needs of professional clients, identify pain points, and collaborate with multidisciplinary teams to develop innovative solutions...

ING Belgium is seeking a Customer Journey Expert within the Online Area of the Bank Guarantees team. You optimize the end-to-end customer experience for business lending; you analyze professional client needs and collaborate with IT, Product Owners, and stakeholders to design journeys that are simpler, faster and more customer-friendly.You will contribute to...

NN Belgium is seeking a Customer Journey Expert to shape the digital sales journey in a hybrid setup in Brussels. You will collaborate with Product to define strategies, optimize pages, and drive revenue while enhancing customer experience.We value a digital mindset, insurance experience, and strong analytics. Proficiency in English, French and Dutch helps...

ING Belgium is seeking an (Senior) Customer Journey Expert to own end-to-end consumer loan journeys, from application to disbursement, across channels. You will work with risk, operations and sales, translating business needs into IT requirements and guiding the Loanbusters squad in delivering improvements.You will lead with an entrepreneurial mindset,...

ING Belgium seeks a (Senior) Customer Journey Expert to own the end-to-end experience for consumer loans, from application to disbursement. You will lead the journey with the team, shaping product usage across channels and collaborating with risk, operations, and sales to anticipate customer needs.In the Tribe Consumer Loans, you’ll join the backend squad...

NN Belgium is seeking a Product Owner Employee Benefits to shape strategy, backlog and delivery in a SAFe environment. You will align business goals with IT, drive digital journeys for customers, partners and employees, and translate insights into actionable features and improvements.You will partner with stakeholders, Agile teams and portfolio managers to...