Customer Journey Architect

## Customer Journey Expert HomeAplikujremote type: Hybridlocations: Brusselstime type: Full timeposted on: Opublikowano dzisiajjob requisition id: REQ2707716NN and ING have set up a joint insurance project team called “One Orange Team,” with the goal of becoming Belgium’s fastest-growing digital insurance brand. The One Orange Team covers...

Your new role and responsibilitiesAs a Customer Journey Expert (CJE) within the Business Lending Tribe, you are responsible for optimizing the customer experience throughout the entire business lending journey. You analyze the needs of professional clients, identify pain points, and collaborate with multidisciplinary teams to develop innovative solutions...

Jouw nieuwe werkomgevingWij hebben ambitieuze plannen om de digitale ervaring van onze klanten te verbeteren en tegelijkertijd mensen te helpen hun financiële gezondheid te versterken. Daarnaast willen we een positieve bijdrage leveren aan de maatschappij en de wereld om ons heen. Binnen de Tribe Daily Banking & Client First zijn wij verantwoordelijk voor:...

Your role & work environmentAs (Senior) Customer Journey Expert, you are together with the team responsible for the end-to-end customer journeys. Taking ownership of the end-to-end customer experience for consumer loans, from application to disbursement. This involves managing both the process as well as the product and the use thereof in our various...

Crosscast zoekt in Brussel een Digital Journey & CRO Expert die omnichannel klantervaringen vormgeeft en digitale journeys optimaliseert om conversie en engagement structureel te verhogen.Je ontwikkelt end-to-end journeys, identificeert frictiepunten en leidt A/B-/multivariate tests en gedragsanalyse. Je bouwt KPI’s en dashboards en werkt samen met UX, IT...

ING Belgium is seeking an IT Area Lead Digital First to shape digital journeys across Daily Banking and Payments. You will lead a multi-site team of engineers and chapter leads, translating strategy into architecture and delivery roadmaps while balancing risk, compliance and customer value.The role requires strong leadership, collaboration with Core Banking,...

Your role & work environment As (Senior) Customer Journey Expert, you are together with the team responsible for the end-to-end customer journeys. Taking ownership of the end-to-end customer experience for consumer loans, from application to disbursement. This involves managing both the process as well as the product and the use thereof in our various...

Omschrijving Ben jij klaar voor een uitdagende rol waarin je een directe impact hebt op de digitale klantbeleving van Belfius? Als Customer Journey Owner breng je de klantenjourneys binnen Hey Belfius in kaart en zorg je ervoor dat klanten op het juiste moment relevante ondersteuning krijgen. Je kijkt daarbij over producten, segmenten en domeinen heen en...

ING Belgium is seeking an (Senior) Customer Journey Expert to own end-to-end consumer loan journeys, from application to disbursement, across channels. You will work with risk, operations and sales, translating business needs into IT requirements and guiding the Loanbusters squad in delivering improvements.You will lead with an entrepreneurial mindset,...