Senior Service Desk Agent
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UniSystems is seeking a Service Desk Agent to join the UniQue team in Brussels. You will provide second-level support for client infrastructures, troubleshoot issues, and manage incidents in line with ITIL practices.
The ideal candidate holds a BSc in a relevant field (or 3 years of higher education) and has extensive IT experience, including end-user support, JIRA and Confluence, and strong English communication. Knowledge of Windows/Unix/Linux and IP telephony is beneficial.