Service Desk First-Line Agent
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Looking for your next professional challenge as Service Desk First-Line Agent?
We have an opportunity that might be just what you are looking for
About Us
At ALTIA, we are a team of more than 4,000 professionals across 25 locations in 9 countries.
We design and develop innovative digital solutions for over 1,000 organizations that drive transformation and progress.
Our purpose: to grow by helping others grow - sustainably and responsibly.
Our values: commitment, closeness, innovation, and collaboration - guide us every step of the way.
Learn more at www.altiacompany.com
WHAT WE ARE LOOKING FOR:
Providing guidance and support to users on information systems and ICT tools; monitoring and resolving incidents and requests through ticketing tools; logging, categorising, prioritising and escalating tickets; communicating updates in accordance with SLAs; documenting knowledge, known issues and procedures; collaborating with technical teams and transferring knowledge. The role is within an international, multicultural and multilingual environment, supporting solutions for the management of experts, grants and procurement.
WHAT WE OFFER:
- Participation in an international and innovative project.
- A technical and collaborative environment with real impact.
- Career growth opportunities and continuous learning.
- Flexibility and autonomy, working with cutting-edge technologies.
- Team player culture within an agile, people-centered company.
Interested in joining a global, forward-thinking engineering team?
We would love to meet you
This job offer has been drafted with impartiality and non-discrimination on the basis of gender, race, ideology or any other grounds in mind. In particular, it complies with current regulations on gender equality between women and men (Royal Decree-Law 6/2019)
Minimum Requirements
Demonstrable experience in end-user assistance and support for information systems. Strong knowledge of ITIL 4 practices: Incident Management, Request Fulfilment, Knowledge Management and Problem Management. Experience with ITSM tools—such as ServiceNow or Jira Service Management—remote support solutions, operating systems, ticketing tools and basic troubleshooting techniques. Documentation-writing skills, and knowledge of wikis, collaborative sites, social networks and office automation tools are also required.
Personal competencies
Ability to integrate quickly and work as part of a team in an international environment; autonomy; participation in multilingual meetings; diligence, responsibility and discretion when handling personal or confidential information.
Language English or French, spoken and written, with a minimum B2 CEFR level.
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