Service Portfolio
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Proven experience in service portfolio and catalog environments.
Education
Bachelor's or Master's degree in IT service management or related field.
Required Skills
Soft Skills
Analytical skills Collaboration Influencing Continuous improvement
About
The Position
In this role, you will oversee IT services from their inception to retirement, ensuring they are well-defined, governed, and continuously improved. You will work closely with service owners and ITSM stakeholders.
The Company
Elia is a key player in the Belgian energy sector, ensuring reliable and sustainable electricity supply. We aim to build a green infrastructure that supports economic growth and reduces our ecological footprint.
Your Responsibilities
- Manage the service portfolio throughout its lifecycle.
- Ensure clarity on service ownership, business value, and performance indicators.
- Maintain and improve the technical infrastructure service catalog.
- Collaborate with service owners to align services with business needs.
- Design and oversee service request processes and workflows.
- Promote automation and self-service capabilities.
- Monitor service performance, demand, and SLA compliance.
- Provide analysis and recommendations to stakeholders.
Why Join Us?
- Competitive salary package
- Company car and public transport subscription
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