AI Business Transformation Manager

Transformation Lead for AI process re-imagination

Please only apply for this role if you are currently based in Belgium and able to commit to 8 days per month onsite in Brussels, candidates current based outside of Belgium will not be considered.

Duration: until end of 2026 (extensions confirmed thereafter)

Location: Brussels (Hybrid 8 days per month onsite)

Rate: Daily rate (Market rate - dependent on level of experience)

Key Responsibilities

• Lead complex transformation waves in an empowering manner, from initial scoping through delivery, ensuring clear objectives, disciplined execution, stakeholder alignment and measurable outcomes.
• Translate the team’s end-to-end transformation mandate into practical engagement plans, deliverables and decisions for specific domains or services.
• Bring clarity to complex transversal problems by structuring analysis, diagnosing root causes, challenging assumptions and aligning stakeholders around pragmatic future-state options.
• Guide business domains through reimagination, ensuring that proposed changes go beyond incremental optimisation and lead to materially different ways of working where the opportunity justifies it.
• Define or quality-assure target-state processes, service models and operating models, including roles, responsibilities, decision rights, governance, controls, KPIs, management routines and capability implications.
• Shape AI-enabled transformation opportunities in collaboration with IT, data, architecture and AI teams, ensuring that technology choices are linked to business value, adoption and operating model impact.
• Ensure that future-state designs are realistic for our regulated environment and embed risk, compliance, auditability, traceability, human oversight and responsible AI considerations from the outset.
• Develop practical transformation roadmaps, interim states, migration paths, business requirements and adoption implications in partnership with business and technology teams.
• Drive benefit realisation by defining value hypotheses, benefit drivers, measurement approaches and delivery plans that link transformation activity to tangible business outcomes.
• Operate effectively in a fusion-team model, working side by side with business sponsors, SMEs, operational teams, IT, AI, data, architecture, risk, compliance, legal, change and programme stakeholders.
• Coach wave team members and impacted business teams, strengthening consulting, facilitation, problem-solving and continuous improvement skills.
• Capture lessons learned, improve reusable methods, templates and playbooks, and contribute to consistent delivery across multiple transformation waves.

Expected Profile

• Master’s degree or equivalent experience; an advanced degree or relevant professional designation is preferred.
• Minimum of 10 years of business experience, ideally combining consulting experience with line-management or operational transformation experience.
• Proven ability to lead complex transformation, process re-engineering, service redesign or operating model redesign initiatives in a business environment.
• Strong consulting toolkit, including structured problem solving, hypothesis-driven analysis, facilitation, stakeholder management, issue resolution and executive-level communication.
• Practical knowledge of Lean, Agile and continuous improvement principles, with the ability to coach others in applying these methods effectively.
• Affinity with AI, automation, data and digital technologies, combined with the curiosity and judgment to explore new possibilities while remaining grounded in business value, feasibility, risk and adoption.
• Experience working in regulated, control-heavy or audit-sensitive environments is strongly preferred; experience in financial services or market infrastructure is an advantage.
• Outstanding written and verbal English communication skills, including the ability to influence, negotiate, challenge constructively and present complex ideas clearly to senior stakeholders.
• Strong empathy and listening skills, with the ability to understand business constraints, build trust, influence decisions and bring stakeholders on board.
• Hands-on leadership style, high energy, entrepreneurship, resilience and willingness to lead from the front while empowering others.
• Passion for people development, capability building and sustainable change.
• Ability to travel across other business locations when required.

Personal Attributes

• Curious, well-read and eager to learn quickly across new domains, technologies and business challenges.
• Comfortable with ambiguity and able to create structure, clarity and momentum in complex environments.
• Analytical and diligent, while al