IT Support Assistant

from €3.374,39 to €5.529,90 depending on length of experience

Place of work

10.11.2025 12:00 (CET)

Be at the heart of Europe’s decision-making and help shape how

we communicate it to the world

Join the EPP Group in the European Parliament and support the digital solutions of Europe’s largest political group. As part of the ICT Unit, you will provide technical and operational support, maintain IT systems, and ensure reliable digital solutions that facilitate the daily work of Members and staff. This role offers the opportunity to work closely with users, contribute to practical IT solutions, and support a dynamic, international environment.

We are looking for anIT Support Assistant to provide technical and operational support within the Information & Communication Technology Unit (ICT Unit). The successful candidate will help maintain and enhance the Secretariat’s IT systems and applications, ensuring reliable digital solutions for Members and staff. This role involves hands‑on technical work and close collaboration with users, offering the opportunity to turn needs into practical IT solutions that improve the daily operations of the EPP Group.

Why Join Us?

• Contribute to the operation, maintenance, and improvement of IT systems and applications that support parliamentary activities.
• Play a key role in providing technical support and innovative IT solutions for Members and staff.
• Collaborate in a truly multilingual, multicultural and dynamic environment with colleagues from all across the EU.
• Benefit from attractive working conditions, professional development opportunities, and a workplace where diversity and inclusion are actively promoted.

About the EPP Group

The Group of the European People's Party (EPP Group) is the largest and oldest group in the European Parliament. As a centre‑right group, the Group is committed to creating a stronger Europe, building on its people and working towards the benefit of all Europeans. It is aiming to reach a more ambitious and a more self‑assured Europe where everyone has an equal opportunity to succeed. In its day‑to‑day business, the Group and its Members can rely on the multinational secretariat providing high quality political, administrative and technical support.

Department

The Information & Communication Technology Unit (ICT Unit) is responsible for operating, developing and maintaining the Secretariat’s IT tools (both hardware and software), developing new applications, managing the Group’s Intranet, supporting the Group’s Internet and providing IT infrastructure at external meetings. It also oversees the Secretariat’s mobile solutions.

The IT Support Assistant fulfils a supranational function within the EPP Group Secretariat and carries out the following functions and duties:

Respond to technical support calls for IT equipment (PCs, printers, screens, smartphones, copiers, digital senders), diagnosing and troubleshooting issue;

Use ticketing software (EP ServiceNow) and PC management tools to track and resolve requests;

Install EP Standard Configuration on PCs and laptops (Windows, Mac);

Prepare and install mobile kits for external meetings, events, and competitions;

Perform miscellaneous support tasks, including liaising with providers, assisting with demonstrations and site preparations, and relocating computers, printers, and copiers;

Manage IT stock and equipment, including warehousing, inventory, labelling, packing, ordering spare parts, and sending items for repair;

Use IT inventory using software tools employed in the European Parliament (e.g FMS, Inventory and Tracking) to ensure accurate monitoring and tracking of equipment;

Implement and maintain IT systems, including ongoing updates and enhancements;

Welcoming new users and providing short trainings on basic IT operations and computer maintenance;

Set up IT equipment for conference meetings, including audio/video connections, LCD/Plasma screens, presentation materials (e.g., PowerPoint), MS TEAMS & Webex;

Maintaining servers (Windows & Linux);

Execute automated system installations using cloning software;

Working with SCCM, Active Directory, and GPOs.

The post of IT Support Assistant in the EPP Group Secretariat requires flexibility, strong organizational skills, and a methodical approach. Candidates must demonstrate good judgment, a client‑oriented mindset, discretion in handling confidential information, and the ability to adapt to varying workloads.

The role demands strong technical and problem‑solving skills, attention to detail, and the capacity to deliver reliable IT solutions under pressure. Candidates should be able to work independently while collaborating effectively within a multicultural te