Service Management Specialist

Il y a 19 heures

Brussel, Brussel-Hoofdstad, Belgique Montash Temps plein 111 000 € - 185 000 € Contrat

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Job Title:

Service Level Manager (Third Party Risk Management)

Location:

Brussels, 2 days/week on-site

Type:

Freelance / B2B / Ltd

Duration:

Until 31/12/2026 with guarantee of extensions

Start Date:

ASAP

About the Role:

This is an operational Service Level Management role sitting within the central Service Management team of a major finance organisation's CIO Office, which delivers services across several IT domains. The core focus is third party risk management, contract governance, and the day-to-day follow-up of the full contract lifecycle, working alongside IT engineers and external providers.

Key Responsibilities:

Manage a portfolio of third party and intragroup contracts, and negotiate SLAs
Plan, coordinate and supervise activities relating to major contracts
Identify contract requirements and write specifications for existing and new contracts
Monitor performance and cost against agreed SLAs and KPIs, and check invoices against actuals
Monitor risks, including business continuity and service disruptions
Ensure service governance is defined and implemented, and support audits for compliance
Address and resolve escalations or disputes related to service delivery
Monitor compliance with internal processes, policies and control standards, flagging deviations

Required Skills:

Must-have:

English, plus Dutch or French
Comfortable managing multiple priorities and stakeholders across IT Engineers and external providers
Strong ownership, accuracy and flexibility (client's own framing for the ideal candidate)

Nice-to-have:

Master's level education or equivalent experience
Up to 5 years' relevant experience in a similar environment
IT-related background, or knowledge of Risk Management and/or DORA

Service Management Specialist

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Service Management Specialist

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Job Title:

Location:

Type:

Duration:

Start Date:

About the Role:

Key Responsibilities:

Required Skills:

Must-have:

Nice-to-have:

Emplois similaires à Brussel

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