Customer Service Transformation Architect
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Codux is seeking a Business Analyst – Customer Service (Dux) to transform service teams into impact drivers. You’ll analyze how people, processes, and technology interact, and you’ll lead workshops to surface hidden pain points.
You bring about three years of BA experience, preferably in a customer engagement context. Dutch and English are essential, French is a plus. Expect 2–3 days per week on client sites in Brussels, Antwerp, or Ghent, with a hybrid work model.