Deputy Aftersales Manager
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About BYD
Our Purpose is to
About BYD
Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.
BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.
Key Responsibilities
- Drive and develop partners’ service preparation, execution and service performance assessment, establish annual service target and ensure the goal achievement, steering the partner’s continuous service level improvement.
- Coordinate with legal and commercial team to sign After-sales agreement.
- Regional regular visit, organize meeting, workshop and other activities with regional partners, review the business plan. Be responsible for the after-sales projects development, execution and assessment.
- Secure the quality of our service network by timely training, tooling and other supportive materials.
l Regional customer satisfaction management (NPS), assist partners to close customer complaint in time, Goodwill authorization and management.
- Investigate and collect Market information and cooperate with HQ for business plan and strategy.
- Coordinate with Customer Service team to achieve customer satisfaction goals.
- Coordinate the spare parts deliveries in close cooperation with the Supply Chain team and steering parts service level improvement.
- Coordinate the after-market activities and service campaign implementation.
- Introduce BYD Aftersales Service IT system/platform such as DMS, LMS, TIS, to regional dealership and its authorized service network, ensure those system/ platform to be deployed in each terminal service shop.
Skills, Qualifications, and Experience Required
- Bachelor's degree or higher.
- 5+ years of experience in automotive aftersales.
- Very good written and verbal communication skills in English, French and Flemish.
- Strong cross culture communication skills and cross-function coordination ability.
- Ability to work under pressure and to strict deadlines in a dynamic environment.
- NEV Technical background is preferable
Location: Brussels
Type of Employment: Full-time
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