Documentation & Training officer OR Trainer
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We are seeking a Technical Trainer to join our team. The role focuses on designing, preparing, and delivering IT training courses, developing documentation, and providing user support.
Key Responsibilities
- Design, prepare, and deliver online and face-to-face IT training courses, including practical exercises.
- Develop, maintain, and update user manuals, FAQs, quick guides, workbooks, course scenarios, online help, tutorials, and other support materials.
- Produce accessible, web-based documentation using appropriate version‑control practices.
- Provide first- and second-level user and training support, investigating user issues and escalating complex cases to third-level support or development teams.
Must Have Skills
At least 10 years of experience preparing user documentation, including manuals, FAQs, and user guides.
- At least 10 years of experience providing IT user support.
- At least 10 years of experience delivering IT training.
- At least five years of experience developing e-learning content.
- At least two years of experience editing voice, video, and online training
recordings.
- At least two years of experience working in a multicultural environment
- Perform application and content testing when requested by business owners or authorized stakeholders.
- Create and edit training videos and screen recordings, enhancing them with graphics, professional audio, subtitles, and captions to improve clarity and accessibility.
- Design and develop interactive e-learning modules.
- Establish and apply documentation standards, templates, and style guides.
Required Qualifications
- Minimum of 2 years of experience in delivering IT or technical training.
- Proficient in creating and managing instructional content, including manuals, quick guides, and e-learning modules.
- Strong written and verbal communication skills.
- Experience with version control systems (e.g., Git) for documentation.
- Familiarity with accessibility standards for multimedia content.
Nice to have
- Experience with learning management systems (LMS) such as Moodle or Canvas.
- Skills in video editing software (e.g., Camtasia, Adobe Premiere).
- Knowledge of Agile project management practices.
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