Customer Service Manager
Il y a 21 heures
Brussel, Brussel-Hoofdstad, Belgique
Jobat
Temps plein
60 000 € - 80 000 €/an
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Our client is seeking an experienced Customer Service Manager to oversee customer service operations, drive continuous improvement, and lead a high-performing team.
Jobomschrijving
As a Customer Service Manager your responsibilities are:
- Lead and manage the customer service team to ensure high performance and efficiency.
- Develop and implement strategies to enhance customer satisfaction and loyalty.
- Monitor and improve operational processes to ensure seamless service delivery.
- Handle escalated customer issues and provide effective resolutions.
- Analyse customer feedback and data to identify areas for improvement.
- Ensure compliance with company policies and industry standards.
- Collaborate with other departments to align customer service goals with overall business objectives.
- Prepare and present reports on customer service performance to senior management.