Customer Service Manager

Il y a 21 heures

Brussel, Brussel-Hoofdstad, Belgique Jobat Temps plein 60 000 € - 80 000 €/an

Our client is seeking an experienced Customer Service Manager to oversee customer service operations, drive continuous improvement, and lead a high-performing team.

Jobomschrijving

As a Customer Service Manager your responsibilities are:

  • Lead and manage the customer service team to ensure high performance and efficiency.
  • Develop and implement strategies to enhance customer satisfaction and loyalty.
  • Monitor and improve operational processes to ensure seamless service delivery.
  • Handle escalated customer issues and provide effective resolutions.
  • Analyse customer feedback and data to identify areas for improvement.
  • Ensure compliance with company policies and industry standards.
  • Collaborate with other departments to align customer service goals with overall business objectives.
  • Prepare and present reports on customer service performance to senior management.