IT Helpdesk Agent
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ictjob.be is seeking an experienced IT Helpdesk Agent (L1) to join an IT support team in Brussels. You will act as the first point of contact for IT incidents and service requests, log and triage tickets, and provide basic troubleshooting to end users.
Responsibilities include password resets, account management, hardware and software troubleshooting, and ensuring SLA compliance. You will escalate complex issues to L2/L3 and contribute to the knowledge base with recurring solutions.