EU IT Helpdesk
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Cronos Europa, a leading IT and digital transformation partner for European institutions, seeks a Helpdesk Officer to support EU Classified Information handling and end-user systems. You will work with business users, security experts and technical teams to ensure effective support processes, documentation and user training.
Responsibilities include managing user requests via ticketing tools (JIRA, ServiceNow, iTOP), improving workflows, creating user guides, and delivering training while