Service Delivery Manager Specialist
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Nous recherchons un(e) Service Delivery Manager senior pour piloter la prestation de services IT de bout en bout dans un environnement complexe faisant intervenir plusieurs fournisseurs, en nous appuyant sur la gouvernance ITIL et SIAM.
Vos missions
- Coordonner les fournisseurs internes et externes tout au long du cycle de vie des services.
- Suivre les KPIs, les SLAs, les performances, les risques, les problèmes et les escalades.
- Animer les revues de service opérationnelles et tactiques.
- Assurer le suivi des incidents, des problèmes récurrents, des changements et des actions d'amélioration.
- Rendre compte des performances des services et identifier des pistes d'amélioration.
Votre profil
- 10 ans d'expérience en Service Delivery Management et en IT Service Management, avec une connaissance approfondie d'ITIL.
- 5 ans d'expérience en gouvernance et coordination multi-fournisseurs.
- 5 ans d'expérience en gestion des escalades et des risques.
- Une expertise confirmée dans la gestion des stakeholders en environnement complexe.
- Une expérience de SIAM et de la gestion des services de bout en bout.
- Une expérience dans le secteur de la défense ou dans un contexte gouvernemental équivalent.
- Français, anglais et néerlandais au niveau B2.
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