Service Desk Engineer
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- Registreren, actualiseren en opvolgen van incidenten en aanvragen in de helpdesktool.
- Ondersteunen van gebruikers bij hardware-, software-, netwerk- en toegangsproblemen.
- Beheren van gebruikersaccounts en toegangsrechten in Active Directory.
- Installeren, configureren en gebruiksklaar maken van pc’s en andere hardware.
- Troubleshooten van printers, randapparatuur, smartphones, wifi, VPN en VoIP.
- Bieden van basisondersteuning voor videoconferentiesystemen en domotica in vergaderzalen.
- Uitvoeren van interventies op afstand en op verschillende locaties.
- Escaleren van complexere incidenten naar de aangewezen tweede- of derdelijnsteams.
- Correct naleven van procedures, werkinstructies en checklists.
- Duidelijk communiceren met gebruikers over de voortgang en oplossing van hun aanvraag.
- Bijdragen aan een professionele, klantgerichte en efficiënte IT-dienstverlening.
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Service Desk Engineer
Il y a 3 jours
Brussel, Brussel-Hoofdstad, Belgique Amaris Consulting Temps plein 45 000 € - 55 000 € ContratWe are looking for a Service Desk Engineer to join an on-site team in the centre of Brussels. You will provide first-line technical support to IT teams operating within the Belgian public sector, including organisations supporting emergency and essential services. Your missions Act as the first point of contact for ICT-related incidents, requests, and...
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Service Desk Engineer
Il y a 3 jours
Brussel Hoofdstad, Brussel Hoofdstad, Belgique TCrew Temps plein 34 000 € - 48 000 € ContratSchedule:24/7 rotating shifts, including nightsWe are looking for a Service Desk Engineer to support a mission-critical IT environment.You will provide first-line support, manage incidents and requests, troubleshoot Windows, Active Directory, hardware, software and basic network issues, and escalated complex incidents when required.Requirements:2+ years of...
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Service Desk Engineers M
Il y a 21 heures
Brussel, Brussel-Hoofdstad, Belgique Amaris Consulting Temps plein 34 000 € - 52 000 € ContratWe are looking for a Service Desk Engineer to join an on-site team in the centre of Brussels. You will provide first-line technical support to IT teams operating within the Belgian public sector, including organisations supporting emergency and essential services.Your missionsAct as the first point of contact for ICT-related incidents, requests, and...
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2nd line service desk engineer
Il y a 2 jours
Brussel, Brussel-Hoofdstad, Belgique Xquisit Temps plein 40 000 € - 56 000 € ContratFunctie: Voor de versterking van ons team zijn wij op zoek naar een "Second Line Service Desk"-externe werkkracht met een grondige IT-technische kennis, die in staat is om complexere incidenten en problemen te analyseren, op te lossen en – waar nodig – structureel te verbeteren. Verantwoordelijkheden De functie vereist een brede kennis van end use...
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Service Desk Engineers M
Il y a 4 jours
Brussel Hoofdstad, Brussel Hoofdstad, Belgique AMARIS GROUP SA Temps plein 35 000 € - 52 000 € ContratWe are looking for a Service Desk Engineer to join an on-site team in the centre of Brussels. You will provide first-line technical support to IT teams operating within the Belgian public sector, including organisations supporting emergency and essential services. Your missions Act as the first point of contact for ICT-related incidents, requests, and...
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Senior Second-Line IT Service Desk Engineer
Il y a 2 jours
Brussel, Brussel-Hoofdstad, Belgique Xquisit Temps plein 40 000 € - 56 000 € ContratXquisit zoekt een Second Line Service Desk-externe kracht met grondige IT-kennis om complexere incidenten te analyseren, op te lossen en waar nodig structureel te verbeteren. Je werkt aan end-use computing, netwerken en IT-processen en communiceert helder met eindgebruikers en teams.Je behandelt incidents en service requests na initiële analyse en volgt...
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Brussels On-Site Service Desk Engineer
Il y a 3 jours
Brussel, Brussel-Hoofdstad, Belgique Amaris Consulting Temps plein 45 000 € - 55 000 € ContratAmaris Consulting in Brussels is seeking a Service Desk Engineer to join an on-site IT team supporting the Belgian public sector. You will handle first-line IT incidents, provide remote and on-site assistance, and ensure service levels are met.The role requires a Bachelor in IT, ITIL certification, 2–5 years of experience, fluent Dutch and French, and...
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24/7 Service Desk Engineer – French
Il y a 3 jours
Brussel Hoofdstad, Brussel Hoofdstad, Belgique TCrew Temps plein 34 000 € - 48 000 € ContratTCrew is seeking a Service Desk Engineer to support a mission-critical IT environment in Belgium. You will provide first-line support, manage incidents and requests, and troubleshoot Windows, Active Directory, hardware, software and basic network issues.You must have 2+ years of Service Desk/IT Support experience, be fluent in French and Dutch, and be...
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Brussels Service Desk Engineer
Il y a 21 heures
Brussel, Brussel-Hoofdstad, Belgique Amaris Consulting Temps plein 34 000 € - 52 000 € ContratAmaris Consulting in Brussels is seeking a Service Desk Engineer to join an on-site team delivering first-line IT support to public-sector IT units, including emergency services.You will act as the initial contact for ICT incidents, handle requests via phone, email and ticketing systems, and resolve issues across hardware, software, networks, and enterprise...
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On-site Service Desk Engineer | Brussels 24/7
Il y a 4 jours
Brussel Hoofdstad, Brussel Hoofdstad, Belgique AMARIS GROUP SA Temps plein 35 000 € - 52 000 € ContratAmaris Consulting in Brussels is seeking a Service Desk Engineer to provide first-line IT support to public sector teams. The position is on-site in central Brussels with a 24/7 rotating shift schedule.You will handle incidents via phone, email, and ticketing, document resolutions, escalate where needed, and collaborate with ~11 colleagues. Fluency in Dutch...
