Business Change Consultant

Il y a 2 jours

Namen, Belgique ABAKUS IT-SOLUTIONS Temps plein 70 000 € - 90 000 €/an

For a public organisation is running a digital transformation programme to digitalise its business processes. The programme significantly changes processes, business rules and tools.

Support for business teams is needed from the start, to encourage buy-in to the transformation.

Responsibilities

  • Monitor and operationalise the change management approach defined with the programme team.
  • Gather the transformation challenges from business teams and relay them to the programme team.
  • Work with the change management team (2 people), the programme team (programme manager, analysts, technical teams) and key business contacts (PMO, business managers, sponsor).
  • Ensure that operational teams understand the challenges and adopt the new ways of working and the new tools.
  • Help refine communication plans for internal and external stakeholders, in line with programme constraints.
  • Build trust with key contacts in the business teams.
  • Use and co-build the tools that support the transition from AS-IS to TO-BE, with a focus on the human aspects.
  • Report to the lead change manager.

Profile

Education and experience

  • Executive programme completed at a recognised management school (for example Vlerick, Solvay Business School, IMD or INSEAD) - confirmed level.
  • Hands-on, on-site experience with demonstrated, tangible results.
  • Experience in change management and in handling user resistance within a large-scale digital transformation, ideally in public administration.
  • Good understanding of how people go through change.
  • Familiarity with project management approaches and tools, and with project phases.

Technical skills

Required (Senior level)

  • Agile
  • Lean Six Sigma
  • Stakeholder Management
  • Communication
  • Coaching and training
  • Influence and persuasion techniques
  • Positive leadership and techniques to mobilise individuals and teams

Nice to have

  • PROSCI certification
  • Active listening, empathy and ability to drive change.
  • Ability to rally people around a common goal and to guide teams without hierarchical authority.
  • Structure, rigour, autonomy and organisational skills.
  • Assertiveness and diplomacy, with the ability to adapt the message to different audiences.
  • Results orientation, initiative and a solution-focused mindset.
  • Team spirit, resilience and perseverance.
  • Analytical skills and decision-making.
  • Ability to step back in complex situations.
  • Ability to build credibility quickly within the organisation.

Languages

  • French: C2 level (required)

Location and conditions

  • Location: Namur, hybrid.
  • On-site presence: at least 60% of the time, more if needed.
  • Workload: part-time at the start (3 to 4 days per week) for approximately the first 3 months, then a gradual ramp-up to 5 days per week. Terms to be discussed.