NATO Service Performance Dashboard Lead

Wlgroup in Belgium near Brussels seeks a Service Level Manager to ensure IT services deliver as promised and to quantify it in numbers. You will own SLAs, KPIs, and reporting, acting as the main customer contact for service levels, and coordinating reviews with demand management and service owners.The role emphasizes end-to-end service ownership, cross-team...

Wlgroup, a multinational defence organisation near Brussels, is looking for a Service Level Manager to ensure IT services deliver what is promised and that the numbers reflect it clearly to stakeholders.You will own services end-to-end, help negotiate SLAs, define KPIs and targets, run the KPI catalogue, and be the main customer contact on service levels,...

Service levels only mean something when someone owns them. This role does.A multinational defence organisation near Brussels is looking for a Service Level Manager to make sure its IT services deliver what was promised, and that everyone involved can see it in the numbers.What You Would Be DoingFollowing each service from end to end and making sure every...

Plenty of teams can build a service. Far fewer can land one safely. A multinational defence organisation near Brussels is bringing new IT capability into live use and needs someone to make sure each service arrives on time, supportable and without surprises. What you would be doing Helping shape the service transition strategy, plans and policies Guiding...

Service levels only mean something when someone owns them. This role does. A multinational defence organisation near Brussels is looking for a Service Level Manager to make sure its IT services deliver what was promised, and that everyone involved can see it in the numbers. What you would be doing Following each service from end to end and making sure every...

Brevco Services in Belgium seeks a seasoned Data/UX professional to upgrade the Enterprise Service Performance dashboard and KPI reporting. You will design interfaces, build data pipelines, and refine UX/UI for enhanced usability and insights.Collaborate with service providers to ensure data accuracy, SLA-aligned metrics, and robust monitoring, while...

EMW is seeking an IT Transition and Assurance Manager to lead service transition activities and provide programme support in a NATO-security environment. The role requires coordinating project assurance, governance, and improvement initiatives across multiple projects and teams, with emphasis on timely transition and risk management.Responsibilities include...

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and...

EMW, Inc. is seeking a Service Level Manager to oversee end-to-end service delivery, engage with Service Delivery Managers and customers, and drive SLA negotiations with a focus on KPI development and reporting. The role requires NATO SECRET clearance, a relevant degree, and ITIL certification.On-site work in BE is expected, with 100% time on-site. The...