Head of Customer Interactions Forecasting

ING Belgium is seeking a Lead Operations to be end-responsible for forecasting, planning and traffic management across CS Retail, CS Business and Fraud, leading a team of workforce management specialists.You will drive continuous improvement, evolve Operational Intelligence capabilities, and implement strategic priorities while ensuring high-quality service...

Compusearch bv is seeking an experienced Team Manager Applications to lead a multidisciplinary team responsible for delivering customer applications with Salesforce at its core. You will own project portfolios, define roadmaps, and collaborate with senior stakeholders to drive digital transformation.The role combines people leadership, architectural input,...

Au sein du groupe AlphaCredit, les services « B2C Onboarding & Customer Services » sont responsables de l’ensemble du cycle de vie client : de l’introduction et l’analyse des demandes de crédit B2C jusqu’au suivi, à la gestion après-vente et à la fidélisation des clients. Dans un contexte de croissance et de transformation, nous recherchons un...

Monizze, a Belgian fintech, is seeking a Head of Operations to drive an outstanding operational experience for customers, partners, merchants and beneficiaries. You will define the ops strategy, lead the Customer Operations team and collaborate with Product, Tech, Sales, Marketing, HR and Finance to continuously improve customer journeys.You will champion...

AlphaCredit, acteur majeur du crédit à la consommation en Belgique et au Luxembourg, recherche un Manager B2C Customer Services pour piloter l’ensemble des activités Onboarding et Services clients. Vous dirigerez une équipe d’environ 60 collaborateurs, assurerez la performance globale et soutiendrez les initiatives de transformation et de...

Stark Recruitment partner is seeking a Head of Customer Success to shape and lead the customer experience across a growing portfolio of solutions. This strategic yet hands‑on role owns onboarding, service delivery, retention and expansion.You will drive customer health, churn management and renewals, while building a high‑performing, customer‑centric...

Introduction Our partner is a growing technology-driven company active in mobility and energy, combining digital solutions with services around electric mobility, smart charging and energy management. As the business enters its next phase of growth, we are looking for a Head of Customer Success to shape and lead the customer experience across its growing...

Monizze is seeking a Head of Operations to drive a customer-centric, data-driven operational function that enables rapid growth. You will define the operational strategy, lead a talented team of Customer Care professionals, and collaborate with Product, Tech, Sales, Marketing, HR and Finance to continuously improve the customer journey.You will own...

Bolt is Belgium's first energy platform bringing transparent, local energy to your home. As Head of Customer Care you will shape how we scale our NL & FR teams, set processes, automation, capacity, and measurement, and defend these choices as a member of the Leadership team.You will own the customer experience, drive CSAT and KPIs, manage a 20-person team,...