Service Desk Engineer

Il y a 1 jour

Brussel Hoofdstad, Belgique Sentior, Ltd. Temps plein 42 000 € - 54 000 € Contrat

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# Service Desk EngineerProximus Brussel 8 maandenGepubliceerd 35 minuten geleden
· Opportunity ID: 1054565Tarief indicatie —Uren 40 u/wStart 31 Oct 2026Duur 8 maandenInteresse in deze opdracht?## De opdrachtWe are looking for a Service desk profileOperational support/Local runner in Brussels (Belgium).
Working place: Brussels, (customer tbd and from the office) 5 days/week. No remote work.
Languages: FR/NL mandatory, EN to be able to communicate.
Seniority: Medior service desk engineer (3
- 5 years of experience).
Contract: long-term, to be extended on yearly basis after the initial 6 months.
Must have technical skills indicated hereunderSoft skills -A must, very proactive solution orientated person with taking a lot of initiatives.

We offer
a range of solutions, including:Datacenter & Cloud: Accelerating digitization by providing robust data center and cloud services.
Digital Workplace: Enhancing productivity and collaboration through digital workplace solutions.
Security & Networking: Ensuring secure and efficient network infrastructure.
IoT (Internet of Things): Leveraging IoT technology for innovative applications.
IT Staffing: Providing skilled IT professionals.
Transformation Services: Assisting companies in their digital transformation journey. NXT IT is your go-to partner for accelerating digitalization and ensuring efficient IT operations.
We would like to reinforce our Service Desk team in Brussels with an IT Service Desk Engineer.
The job:
- You provide first-line service desk support to internal customers, assisting them with hardware and software problems face-to-face, or our online ticketing system.
- You provide first-line technical support, answering support queries face-to-face or our online ticketing software.
- You manage first-line hardware repairs.
- You maintain a high degree of customer service for all support queries and adhere to all service management principles.
- You take ownership of user problems and are proactive when dealing with user issues.
- You log and maintain all Tickets on the ticketing logging system.
- You respond to inquiries from clients and help them resolve hardware and/or software problems.
- You support users in the use of IT equipment by providing necessary training and advice.
- You allocate more complex calls to the relevant IT Support member or group.

Your profile
- You have a strong interest in IT.
- Relevant/previous Service Desk experience is an asset.
- You have an interest in ITIL processes.
- You are committed to quality; you have excellent communication skills and have mastered the skill to remain professional and calm at all times.
- You have experience in using Service Management tooling, knowledge of ServiceNow is a plus.
- You have a strong knowledge of the latest Microsoft-based operating systems (Admin center, Endpoint, Exchange) and you are familiar with Azure.
- You have good knowledge of Windows OS in Intune managed & autopilot mode.
- You have experience in configuring / troubleshooting mobile devices.
- You have a flexible attitude and the ability to perform under pressure.
- You have the ability to work well within a team.
- You are able to easily express yourself in English and Dutch/French.

Service Desk Engineer

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