Operations Analyst
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Mega is looking for a passionate Operations Analyst ready to strengthen the Operations department at Mega Rigorous? Self-motivated? Passionate about the world of energy? Motivated to evolve in a young local company where your opinion counts? This job is for you
The Job
- Execute data processing, contract activation/deactivation, invoicing and payment processes, and report any deviations to identify areas for improvement.
- Take part in implementing pricing strategy changes decided by management.
- Participate in monitoring and compliance with the department's SLAs and performance KPIs.
- Participate in the implementation of solutions aimed at improving the department's performance and the efficiency and security of our operational processes and exchanges with the market.
- Participate in projects aimed at improving customer experience and satisfaction.
- Produce analytical and control reports.
- Participate in operational discussions with the various market players: network operators, regulators, suppliers, etc.
- Participate in maintaining regulatory compliance of our processes and procedures.
- Centralize irregularities in our various tools and interact with our IT partners to find solution.
- Run queries on our databases and format the results.
- Assist management in its tasks and in the development of the department.
Working at Mega means
- Join a dynamic company where you can drive impact and contribute to a sustainable future, ensuring energy (and telecom) remains accessible and affordable for everyone.
- Be part of a fast-paced, entrepreneurial environment where your expertise in sales will be valued.
- Enjoy a hybrid working model that balances flexibility with a collaborative, results-oriented culture.
- Thrive in a company that embraces diversity and inclusion—come as you are to a workplace where everyone is welcomed and respected.
Evolveinlinewithourkeyvalues:
- Trust: We act with transparency, take responsibility, and foster exchanges based on trust, respect, and integrity.
- Agility: We adapt quickly, find pragmatic solutions, and seize opportunities with creativity.
- Positivity: We collaborate together with a positive attitude, shared motivation, and a common vision.
- CustomerFirst: We prioritize our customers, using our expertise to deliver value and build strong partnerships.
- Performance: We aim for excellence by facing challenges with a performance and efficiency-oriented mindset. Our approach is focused on results and solutions.
Is this job made for you?
- Academic: You hold a Master’s degree.
- Skills:
- You are analytical, detail-oriented and enjoy solving complex problems.
- You have proficiency with Office and Excel and have good knowledge in SQL.
- You are rigorous, efficient, self-taught and curious. You are autonomous and proactive.
- You like working in a team.
- Bonus: knowledge of the Belgian energy market and telecommunication sectors, along with some programming skills, is a plus.
- Language: You are fluent in French or Dutch with good knowledge in English.
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