Customer Service Officer

Il y a 4 jours

OostVlaanderen, Oost-Vlaanderen, Belgique Jobtailor Temps plein 34 000 € - 52 000 € Contrat

Responsibilities

  • manage a customer portfolio building close working relationships to understand and meet their needs
  • oversee the entire order-to-cash (O2C) process in a SAP environment
  • ensure timely and accurate order entry
  • coordinate logistics and ensure all (export) documentation is in place
  • ensure accurate pricing and on-time invoicing
  • act as the Single Point of Contact for the customer regarding orders, logistics and documentation
  • ensure seamless communication and collaboration with customers
  • liaise between the customer, production plant, and logistics service provider
  • proactively resolve issues related to orders and deliveries and keep customers informed

Requirements

  • bachelor’s degree in applied language studies, Logistics management, Office Management or equivalent through experience
  • fluent in Dutch and English (written and spoken)
  • knowledge of other languages is an asset
  • work effectively with diverse teams and customers worldwide
  • proactive mindset, strong problem-solving skills and ability to adapt to new technologies quickly
  • combine flexibility and strong planning skills with a hands-on mentality to manage multiple priorities effectively
  • communicate clearly and professionally