Customer Service Officer
Il y a 4 jours
OostVlaanderen, Oost-Vlaanderen, Belgique
Jobtailor
Temps plein
34 000 € - 52 000 € Contrat
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Responsibilities
- manage a customer portfolio building close working relationships to understand and meet their needs
- oversee the entire order-to-cash (O2C) process in a SAP environment
- ensure timely and accurate order entry
- coordinate logistics and ensure all (export) documentation is in place
- ensure accurate pricing and on-time invoicing
- act as the Single Point of Contact for the customer regarding orders, logistics and documentation
- ensure seamless communication and collaboration with customers
- liaise between the customer, production plant, and logistics service provider
- proactively resolve issues related to orders and deliveries and keep customers informed
Requirements
- bachelor’s degree in applied language studies, Logistics management, Office Management or equivalent through experience
- fluent in Dutch and English (written and spoken)
- knowledge of other languages is an asset
- work effectively with diverse teams and customers worldwide
- proactive mindset, strong problem-solving skills and ability to adapt to new technologies quickly
- combine flexibility and strong planning skills with a hands-on mentality to manage multiple priorities effectively
- communicate clearly and professionally