Customer Service Coordinator

Il y a 1 jour

Gent, Gent, Belgique Volvo Trucks Temps plein 35 000 € - 45 000 € Contrat

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next‑gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Responsibilities

  • Utilise your language skills to support customers with international breakdowns, taking full ownership of the breakdown and providing peace of mind.
  • Maintain regular dialogue with dealers doing the repair and update customers with progress.
  • Apply a creative and proactive approach to problem solving, thinking outside the box when things are not going smoothly.
  • Work collaboratively within a 24/7 operation across multiple sites in Europe and South Africa.

Qualifications

  • Customer focused, striving for the best possible service and solution for customers.
  • Confident communicator, adapting style to each customer to ensure they feel heard and supported.
  • Proactive and creative mindset, solving problems and going the extra mile.
  • Team player, supporting and lifting each other up.
  • A keen learner, eager to develop skills.
  • Open to working in shifts, providing round‑the-clock service.
  • Fluent (written and verbal) in English, Czech and another Eastern European language.

Benefits

  • Competitive salary, with meal vouchers, transport costs, shift allowance, etc.
  • Well‑being services.
  • On‑site restaurant.
  • Opportunity to grow within the company.
  • Good work‑life balance.
  • International environment.
  • Support in relocation when moving from abroad.