Customer Service Coordinator
Il y a 1 jour
Gent, Gent, Belgique
Volvo Trucks
Temps plein
35 000 € - 45 000 € Contrat
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Gratuit avec email ou Google
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next‑gen technologies and the sharpest collaborative teams, then we could be a perfect match.
Responsibilities
- Utilise your language skills to support customers with international breakdowns, taking full ownership of the breakdown and providing peace of mind.
- Maintain regular dialogue with dealers doing the repair and update customers with progress.
- Apply a creative and proactive approach to problem solving, thinking outside the box when things are not going smoothly.
- Work collaboratively within a 24/7 operation across multiple sites in Europe and South Africa.
Qualifications
- Customer focused, striving for the best possible service and solution for customers.
- Confident communicator, adapting style to each customer to ensure they feel heard and supported.
- Proactive and creative mindset, solving problems and going the extra mile.
- Team player, supporting and lifting each other up.
- A keen learner, eager to develop skills.
- Open to working in shifts, providing round‑the-clock service.
- Fluent (written and verbal) in English, Czech and another Eastern European language.
Benefits
- Competitive salary, with meal vouchers, transport costs, shift allowance, etc.
- Well‑being services.
- On‑site restaurant.
- Opportunity to grow within the company.
- Good work‑life balance.
- International environment.
- Support in relocation when moving from abroad.