SERVICES DELIVERY COORDINATOR
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The company is een familie bedrijf actief in de Security wereld in België en Nederland.
Jobomschrijving
Your Mission
- Coordinate maintenance contracts and ensure contractual commitments are fulfilled.
- Plan and follow up preventive maintenance activities.
- Coordinate service reviews, reporting activities and follow-up actions.
- Monitor maintenance invoicing, renewals and contract amendments.
- Maintain contract documentation, service procedures and operational records throughout the contract lifecycle.
- Act as the operational reference for maintenance contracts and contract-related information across the company.
- Support engineers and internal teams with contract-related questions.
- Coordinate subcontractors and ensure service activities are properly tracked.
- Support customer communication and manage operational escalations when required.
- Identify risks, priorities and improvement opportunities before they impact service management.
During your journey at Tein Technology, you'll develop expertise in:
- Service Delivery & Contract Management
- Customer Relationship
- Operational Planning & Coordination
- Service Reporting & Business Performance Monitoring
- Mission-Critical Voice, Video & Network Services
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