Change Manager Business

The People & Tech Solutions department’s mission is to enable the company and all employees to achieve their objectives in line with our client's strategy. As a strategic partner, the department supports the organisation in achieving its strategic ambitions by providing the human, organisational and technological capabilities required for its structures and employees to develop and perform effectively.

The People Strategy & Change Office drives and coordinates the activities related to the department’s strategy, with the aim of anticipating and supporting the needs of internal clients.

The Service Is Mainly Responsible For

• Defining, implementing and monitoring the HR Strategy, the Change Office and the Technology Centre;
• Providing organisational support to internal clients in strategic corporate transformation initiatives (e.g. Change Office, NWOW, etc.);
• Defining and delivering cultural initiatives across the organisation (e.g. corporate culture, leadership culture and communities, engagement surveys, etc.);
• Coordinating digital HR practices, including HRIS, Data Analytics, AI, and related initiatives.

Description

The Assignment Is Divided As Follows

70% – Change delivery on strategic projects

30% – Support to the Change Office and implementation of the change culture

Mission

The Senior Business Change Officer will support and coach team, programme and project managers in managing the change aspects of their projects.

Projects to be supported

The consultant will provide change management support for projects such as:

• Implementation of digital tools such as an HRIS (Human Resources Information System);
• Implementation of digital tools for technical and field-based employees;
• Creation, implementation and positioning of a new department and team;
• Implementation of the Change Office and development of a change culture within the organisation.

Change Management Activities

Depending on the project, the consultant will be expected to:

• Develop and articulate the project story and change narrative;
• Identify and map the stakeholders impacted by the project;
• Assess the impact of the project on the different stakeholder groups and identify the changes they will experience;
• Define a change management plan, including the appropriate approach and activities required to build engagement and adoption;
• Support the implementation of change activities, including:
• Create clear and engaging communication materials;
• Develop and deliver training initiatives;
• Organise, facilitate and lead workshops and events;
• Support stakeholder engagement and stakeholder management;
• Define and measure the level of adoption;
• Adapt the change approach where necessary and work according to Agile principles.

The consultant will also support the Corporate Change Manager in defining and implementing the action plan aimed at further embedding a sustainable change culture across the organisation.

Competences

Must Have

• Old or current certification in ADKAR / PROSCI
• Fluent in French & Dutch
• 5-7 years of proven experience in Change Management
• Proven experience in change management supporting the implementation and positioning of a new department and team
• Proven experience in change management with operator profiles (Blue Collar) and digital/administrative profiles (White Collar)
• Proven Experience in the energy sector
• Proven experience with multilevel reporting
• Proven Experience with change management involving a HRIS implementation
• Fluent in English

Should Have

• Knowledge of Excel / Power BI
• Proven experience in a Human Resources (HR) environment
• Proven experience in business process optimization
• Proven experience in establishing and implementing a Change Office
• Proven experience in managing resistance to change within complex projects
• Proven experience with methodologies such as ADKAR (Prosci), Kotter’s model, Lewin’s model, …
• Proven experience with project management