Senior Customer Service

Our client is an international player and well-established organization in the food/ FMCG industry. To support their continued growth and further strengthen customer centricity, we are looking for a Senior Customer Service & Planning Manager Western Europe.

About the role:

The Senior Customer Service & Planning Manager plays a crucial leadership role across Customer Service, Planning and the broader Supply Chain organization, driving best-in-class service levels, operational excellence and sustainable business growth across Western Europe. By partnering closely with Country and Cluster Managing Directors, he/she ensures delivery of service and volume targets while creating long-term value for customers and the business through flawless execution.

• You will define and drive the Customer Supply Chain strategy across the clusters, translating strategic objectives into priorities, monitoring performance, and implementing corrective actions to ensure target achievement.
• You will drive a customer-centric approach across the region, strengthening customer relationships, service excellence, cross-functional collaboration and the development of tailored solutions to enhance loyalty and support preferred supplier status.
• You will lead the demand planning process across the region, providing market insights, driving risk and opportunity assessments, improving forecast accuracy, and optimizing inventory performance to support business objectives.
• You Will lead the synchronization of demand and supply planning, working in close collaboration with regional Supply Chain leadership and local market management.
• You will monitor customer service performance, manage escalations, and ensure effective customer prioritization and stock allocation in line with business objectives during supply constraints.
• You will ensure the successful implementation of continuous improvement and process optimization initiatives.
• You will provide leadership to a team of approximately 8 direct reports within Demand Planning and Customer Service.

Profile:

• Master's degree in combination with minimum 8 years of experience in Supply Chain, including leadership roles within Customer Service and/ or Demand Planning.
• Strong experience in the food, FMCG, or manufacturing sector, ideally within an order-to-make environment.
• Proven people leader with the ability to coach, develop, and inspire high-performing teams.
• Customer-focused professional with a strong commercial mindset and the ability to build long-term customer relationships.
• Analytical and data-driven, capable of translating insights into actionable business decisions.
• Hands-on and pragmatic approach, combining strategic thinking with operational execution.
• Track record of driving change, continuous improvement, and process optimization in complex organizations.
• Strong stakeholder management, communication, and influencing skills, with the ability to operate effectively in a matrix environment.
• Collaborative, results-oriented, and resilient, with a strong sense of ownership and accountability.
• Fluent in Dutch and English; German is considered an asset.
• Willingness to travel approximately 20-30%.

Offer:

You will join a global market leader, taking on a key role in shaping and further developing Supply Chain operations across Western Europe. Working closely with both local and international stakeholders, you will have the opportunity to make a tangible impact on operational performance, customer satisfaction, and business growth. In return, our client offers a competitive salary package complemented by a comprehensive range of benefits.