Manager customer service

As a logistics team lead, you are responsible for the organisation, coordination and further optimisation of the logistical activities within the organisation. You combine operational follow-up with people management, cost management and process improvement. You ensure that goods flows run efficiently, safely and cost-effectively. In doing so, you continuously pay attention to quality, good service delivery and the improvement of existing processes. You work closely with various internal teams, external partners and other involved parties to achieve the logistical objectives.

• You organise and coordinate the logistical activities relating to storage, internal and external goods movements, transport, dispatch and goods receipt;
• You monitor the loading and unloading of transports and ensure that goods are processed in the correct manner, on time and in accordance with the agreed arrangements;
• You maintain contacts with logistics service providers and negotiate on transport costs, storage and other logistics services, within the applicable guidelines;
• You manage the collaboration with external partners and suppliers and ensure correct administrative follow-up;
• You work closely with commercial and customer service teams to plan and execute deliveries efficiently, with attention to quantities, quality, timing and customer satisfaction;
• You contribute to the planning and coordination of both local and international logistics and supply chain processes;
• You monitor priorities and ensure that larger shipments and logistical assignments are carried out smoothly and according to schedule (team of 11 people);
• You analyse existing working methods and initiate improvements with a view to greater efficiency, lower costs and optimal operational performance;
• You manage, motivate and develop your team and create a working environment in which safety, quality, collaboration and continuous improvement are central;
• You are jointly responsible for drawing up and monitoring the logistics budget and make adjustments where necessary;
• You act as the central point of contact for logistics projects and issues and collaborate with various internal departments and external stakeholders to this end;
• You support the organisation during audits and in complying with and further developing quality, safety and environmental procedures;
• You actively contribute to a safe, high-quality and environmentally conscious working environment and also encourage your team to take responsibility in this regard Als logistiek teamlead beschik je over de onderstaande kwaliteiten:
• Je beschikt over een masterdiploma of hebt een gelijkwaardig werk- en denkniveau, bij voorkeur in een richting zoals logistiek, supply chain, bedrijfskunde of een aanverwante opleiding;
• Je hebt minstens enkele jaren ervaring in een coördinerende of leidinggevende logistieke functie en voelt je comfortabel in een operationele omgeving;
• Je communiceert vlot in het Nederlands en Engels, zowel mondeling als schriftelijk. Kennis van bijkomende talen is mooi meegenomen;
• Je bent een sterke people manager die medewerkers weet te motiveren, begeleiden en betrekken bij veranderingen. Je neemt verantwoordelijkheid, stelt duidelijke prioriteiten en stuurt doelgericht aan;
• Je beschikt over een analytische en organisatorische ingesteldheid en weet operationele uitdagingen snel te vertalen naar praktische en efficiënte oplossingen;
• Je werkt gestructureerd en hebt oog voor zowel het grotere geheel als de nodige details;
• Je hebt een goede kennis van MS Office en ervaring met een ERP- of logistiek softwaresysteem;
• Je hebt inzicht in logistieke processen en bent vertrouwd met de administratieve en wettelijke aspecten die bij transport en goederenstromen komen kijken