CJE Online Origination Journeys
Enregistrez cette offre et organisez votre recherche
Créez un compte gratuit pour enregistrer des offres d'emploi, créer des alertes et revenir à cette liste depuis votre tableau de bord.
Customer Journey Expert – Online Origination Journeys (Business Lending)
We redefine banking. What about you?
At ING, we are on a journey centered around digital, scalable and customer-driven solutions. Within the Business Lending tribe, the Online Origination cluster focuses on maximizing new production of Easy Lending products through seamless digital channels and superior customer experience.
Your role & work environment
As a Customer Journey Expert (CJE) within the Online Origination Journeys cluster, you will work in cross-functional agile squads to design and deliver end-to-end digital lending journeys. You will focus on growing new production through Easy Lending and online channels, ensuring an optimal balance between customer experience, commercial impact, risk and regulatory compliance.
You will operate in a fast-evolving environment driven by digital innovation, data insights and continuous optimization.
Key responsibilities
Design and optimize end-to-end digital lending journeys to maximize conversion and customer satisfaction
Drive new production growth for Easy Lending products via online and digital channels
Translate business strategy into concrete initiatives within your squad
Use data & performance insights to identify opportunities and prioritize improvements
Ensure compliance with regulatory, risk and data requirements
Improve funnel performance (acquisition, conversion, drop-off reduction)
Collaborate with stakeholders across product, risk, sales and IT
Continuously improve processes and ways of working
We are looking for
Strong customer and digital mindset, with focus on online journeys
Entrepreneurial attitude and ability to drive initiatives end-to-end
Strong analytical skills and data-driven decision making
Experience in process optimization and digital product development
Ability to manage complex stakeholder environments
Strong communication skills and impact
Proven planning, organizational and project management skills
Affinity with business lending is a plus
Experience with conversion funnels / digital KPIs is an asset
Native in FR or NL and Fluent in English
Master’s degree or bachelor’s degree with relevant work experience
We offer
A key role in driving ING’s digital lending growth strategy
Exposure to impactful and visible initiatives (new production, digital performance)
Agile and dynamic multicultural working environment
Opportunities for personal and professional growth
Hybrid working environment with flexibility
-
CJE Online Origination Journeys
Il y a 2 jours
Brussel, Brussel-Hoofdstad, Belgique ING Belgium Temps plein 55 000 € - 90 000 € ContratCustomer Journey Expert – Online Origination Journeys (Business Lending) We redefine banking. What about you? At ING, we are on a journey centered around digital, scalable and customer-driven solutions. Within the Business Lending tribe, the Online Origination cluster focuses on maximizing new production of Easy Lending products through seamless digital...
-
CJE Online Origination Journeys
Il y a 3 jours
Brussel Hoofdstad, Brussel Hoofdstad, Belgique ING Belgium NV/SA Temps plein 70 000 € - 110 000 € ContratCustomer Journey Expert – Online Origination Journeys (Business Lending)We redefine banking. Within the Business Lending tribe, the Online Origination cluster focuses on maximizing new production of Easy Lending products through seamless digital channels and superior customer experience.Your role & work environmentAs a Customer Journey Expert (CJE) within...
-
Digital Lending Journeys Lead
Il y a 4 jours
Brussel Hoofdstad, Brussel Hoofdstad, Belgique ING Belgium NV/SA Temps plein 70 000 € - 110 000 € ContratING Belgium NV/SA in Brussels is seeking a Customer Journey Expert to design and deliver end-to-end digital lending journeys for Easy Lending within online origination.You will work in cross-functional agile squads, turning strategy into concrete initiatives, using data insights to improve conversion, balance risk, and ensure regulatory compliance.This...
-
Digital Lending Growth Architect — Online Journeys
Il y a 3 jours
Brussel Hoofdstad, Brussel Hoofdstad, Belgique ING Temps plein 70 000 € - 95 000 € ContratING in Belgium is seeking a Customer Journey Expert within the Online Origination Journeys cluster to design and deliver end-to-end digital lending journeys. You will work in cross-functional agile squads to grow Easy Lending production through online channels while balancing customer experience, risk, and regulatory requirements.The role emphasizes...
-
Hybrid Digital Lending Journey Lead
Il y a 2 jours
Brussel, Brussel-Hoofdstad, Belgique ING Belgium Temps plein 55 000 € - 90 000 € ContratING Belgium is seeking a Customer Journey Expert to design and deliver end-to-end digital lending journeys in the Online Origination Journeys cluster. You will work in cross-functional agile squads to maximize new production of Easy Lending through online channels while balancing customer experience, risk, and regulatory compliance.You will rely on data...
-
DATA ANALYSIT INTERNSHIP
Il y a 1 jour
Brussel Hoofdstad, Brussel Hoofdstad, Belgique LVMH Group Temps plein 6 700 € - 11 000 € ContratDATA ANALYSIT INTERNSHIP - SEPTEMBER 2026 Data Analyst Intern – join the PIONEERS Louis Vuitton Internship Program In this position you will be part of the Retail team of the Benelux, Nordics & Poland region and will have the opportunity to discover the Louis Vuitton luxury retail world in the Brussels-based head office. This internship is part of the...
-
Internship Category Management
Il y a 4 jours
Brussel Hoofdstad, Brussel Hoofdstad, Belgique L'oreal Usa Temps plein 10 000 € - 12 000 € ContratCategory Management Internship 6-month internship - Brussels, BE - Paid (1000/month) - full time - per February 2027 Hello, we’re L’Oréal. We're not just building brands, we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading, this might be the opportunity you've been searching for. A Day in...
-
Internship Category Management
Il y a 2 jours
Brussel, Brussel-Hoofdstad, Belgique Loreal Temps plein 10 000 € - 12 000 € ContratCategory Management Internship 6-month internship - Brussels, BE - Paid (1000/month) - full time - per February 2027 Hello, we’re L’Oréal. We're not just building brands, we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading, this might be the opportunity you've been searching for. A Day in...
-
Internship Medical Marketing
Il y a 2 jours
Brussel, Brussel-Hoofdstad, Belgique Loreal Temps plein 10 000 € - 12 000 € ContratMedical Marketing or Education Internshis 6-month internship - Brussels, BE - Paid (1000/month) - full time - per February 2027 Hello, we’re L’Oréal. We're not just building brands, we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading, this might be the opportunity you've been searching...
-
Recruitment Intern
Il y a 1 semaine
Brussel, Brussel-Hoofdstad, Belgique NTT America, Inc. Temps plein 5 100 € - 6 100 € ContratMake this the place where you grow Are you a motivated individual looking to kickstart your career in the world of Human Resources? We are currently offering a Recruitment Intern position in our Brussels office. This internship at NTT DATA will provide you with hands‑on experience in a dynamic and innovative environment. Join us and embark on a journey of...
