Customer Service Officer DACH
Il y a 3 jours
Waregem, West-Vlaanderen, Belgique
Belysse
Temps plein
30 000 € - 45 000 € Contrat
Gratuit avec email ou Google
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Gratuit avec email ou Google
Customer Service Officer
As a Customer Service Officer, you are the primary point of contact for customers in your region. You ensure that every order – from initial inquiry to final delivery – is handled smoothly and efficiently.
Your responsibilities
- Process and manage customer orders accurately from start to finish.
- Advise customers on products, pricing, and delivery times.
- Proactively identify solutions and resolve customer issues in a timely and customer-focused manner.
- Work closely with colleagues from Sales, Planning, Transport, and Credit Control to deliver outstanding customer service.
- Support your teammates whenever needed, including assisting with their customer accounts.
- Report directly to the Team Leader.
Your profile
- You already have experience in a customer service role, or you are looking for your first opportunity in customer service and are eager to learn.
- You communicate fluently in Dutch, English, and German, both verbally and in writing.
- You have an excellent knowledge of Microsoft Excel; experience with SAP is an advantage.
- You have a solution-oriented mindset and work accurately, even during busy periods.
- You are a collaborative, engaged, and approachable team player who enjoys working in a close-knit team.
What we offer
- A role within a sustainable and growing company where you can truly make an impact.
- An international working environment with plenty of opportunities for initiative, learning, and professional development.
- Flexible working arrangements, including a hybrid work model that supports a healthy work-life balance.
- A conveniently located, traffic-free office in Tielt.
- A competitive salary package, including 35 days of annual leave and a range of attractive fringe benefits.
- A warm and inclusive company culture where colleagues support and empower one another.