Customer Service Officer DACH

Il y a 3 jours

Waregem, West-Vlaanderen, Belgique Belysse Temps plein 30 000 € - 45 000 € Contrat

Customer Service Officer

As a Customer Service Officer, you are the primary point of contact for customers in your region. You ensure that every order – from initial inquiry to final delivery – is handled smoothly and efficiently.

Your responsibilities

  • Process and manage customer orders accurately from start to finish.
  • Advise customers on products, pricing, and delivery times.
  • Proactively identify solutions and resolve customer issues in a timely and customer-focused manner.
  • Work closely with colleagues from Sales, Planning, Transport, and Credit Control to deliver outstanding customer service.
  • Support your teammates whenever needed, including assisting with their customer accounts.
  • Report directly to the Team Leader.

Your profile

  • You already have experience in a customer service role, or you are looking for your first opportunity in customer service and are eager to learn.
  • You communicate fluently in Dutch, English, and German, both verbally and in writing.
  • You have an excellent knowledge of Microsoft Excel; experience with SAP is an advantage.
  • You have a solution-oriented mindset and work accurately, even during busy periods.
  • You are a collaborative, engaged, and approachable team player who enjoys working in a close-knit team.

What we offer

  • A role within a sustainable and growing company where you can truly make an impact.
  • An international working environment with plenty of opportunities for initiative, learning, and professional development.
  • Flexible working arrangements, including a hybrid work model that supports a healthy work-life balance.
  • A conveniently located, traffic-free office in Tielt.
  • A competitive salary package, including 35 days of annual leave and a range of attractive fringe benefits.
  • A warm and inclusive company culture where colleagues support and empower one another.