Support Officer

Il y a 4 jours

OostVlaanderen, Oost-Vlaanderen, Belgique Startup Atlas Télétravail Temps plein 40 000 € - 55 000 €/an

SmartgridOne is an advanced Energy Management System (EMS) that optimizes batteries, charging stations, solar installations, heat pumps, and on/off loads. It takes dynamic energy prices into account and enables self-consumption optimization, load balancing, and peak shaving to automatically maximize savings. Available as a local device or cloud-based solution.

Serve as the primary contact for customer technical support, bridging clients and the development team while enhancing tools and documentation for energy solutions.

Job Description

Job Description:

As a Support Officer at Eniris, you will be the first point of contact for customers with technical questions about our energy management and monitoring solutions. You play a key role in communication between our customers and the software development team, actively contributing to the improvement of tools, documentation, and support procedures.

Responsibilities:

  • Responding to and following up on customer inquiries.
  • Collaborating with customers to better understand their technical requirements.
  • Acting as a bridge between customers and the software team.
  • Creating and optimizing technical documentation.

Profile:

  • Hands-on problem-solving skills.
  • Strong communication abilities; knowledge of additional languages is a plus.
  • A customer-oriented mindset with the ability to clearly explain technical concepts.
  • Basic knowledge of electrical installations or experience in an installation company is an advantage.
  • Genuine interest in the energy or technology sector.

What we offer:

  • A challenging and diverse role within an innovative and growing company.
  • A competitive salary with additional benefits.
  • Opportunities for professional development and career growth.
  • A dynamic work environment with an enthusiastic team.