Service Operations
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Vacancy Service Operations & Support Lead
- Herentals
For our vending team, we are looking for a Service Operations & Support Lead who brings structure to operational processes, takes ownership of our software environment and leads a team that makes the difference for customers and colleagues every day. Together with your team, you ensure that our vending solutions remain reliable, efficient and user-friendly.
Service Operations & Support Lead
Your key responsibilities:
You combine team leadership, operational follow-up and customer support in a role where overview, analysis and continuous improvement are key. Your responsibilities include:
Leading and supporting the Vending team.
Coordinating maintenance, incidents and helpdesk activities.
Supporting customers with the setup and use of the software portal.
Acting as the main point of contact for software and operational questions.
Analyzing material movements and optimizing vending solutions.
Supporting Sales with implementations and customer proposals.
Managing the stock of spare parts and vending machines.
Following up on orders, administration and system data.
Participating in a 24/7 standby rotation together with colleagues.
Your profile:
You have experience in a leadership or coordination role within a technical or operational environment.
You combine analytical thinking with a pragmatic approach.
You are strong in planning, follow-up and process management.
You communicate clearly with customers, suppliers and internal stakeholders.
You work accurately and maintain overview, even when managing multiple tasks simultaneously.
You have affinity with software, data analysis and user management.
You are customer-oriented, solution-driven and take ownership.
What you can expect:
A key role within a fast-growing and technically innovative environment.
A position with direct impact on the performance of our vending and software systems.
A combination of team leadership, operational coordination and process optimization.
An environment where you take ownership of systems, processes and service delivery.
Competitive salary with fringe benefits.
Working within an organization focused on structure, efficiency and continuous improvement.