Service Delivery manager
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Location: Tubize, Belgium
We say HI*
*Human Intelligence – Welcome among Thales Team
Thales in Belgium is part of an internationally leading technology group in the defence and security, aerospace as well as digital identity and security markets. In a world characterised by uncertainties, we ensure that our customers, partners and employees can pursue new paths with confidence. For a future we can all trust.
Say HI* – to your career as
Service Delivery Manager
At the Tubize site
In Tubize , you will join more than 300 colleagues recognized by domestic and international partners for expertise on products such as Radio Frequency (RF) Products, C4ISR , Crypto Global Solution , MACS (Aeronautical Intercom) and many others.
Today the Group employs more than 1,300 people across nine sites in Belgium. Discover all Thales activities in Belgium here.
Your mission
- Develop and maintain strong relationships with clients, ensuring that their needs are understood and addressed,
- Monitor service delivery performance against SLAs, metrics, and KPIs, reporting on any deviations and implementing corrective actions as necessary
- Collaborate with internal teams, including technical support, project management, and sales, to align service delivery with client requirements and expectations.
- Implement best practices and service improvement initiatives to enhance service quality and efficiency
- Manage incident, problem, and change management processes to minimize disruptions and ensure timely resolution of issues
- Prepare regular reports and presentations for senior management on service delivery activities, performance metrics, and areas for improvement
- Foster a culture of teamwork, collaboration, and continuous professional development within the service delivery team
We are looking forward to
- Civil or industrial engineer, Business School Master Degree or equivalent
- Proven experience in service delivery management, preferably in a technology-driven or
- undefined
- Languages: French and English (professional use mandatory
- Experience in project management methods (IPMA, PRINCE II, PMI) and services (ITIL) is an
- undefined
- Experience in contract management is required
- Experience in customer relationship management and with subcontractor is required
- Experience in an international company is an asset
- Strong understanding of service management frameworks (ITIL, COBIT) and methodologies
Thales is a global technology leader with more than 81,000 employees on five continents. The Group is investing in digital and “deep tech” innovations – Big Data, artificial intelligence, connectivity, cybersecurity and quantum technology – to build a future we can all trust. For more than 20 years, Thales has pursued a robust corporate social responsibility (CSR) policy based on the highest international standards. The principles behind this policy are now captured in the company’s purpose of “ building a future we can all trust ”, which was adopted in 2020.
Say HI* – Your journey to us
At times of change our international teams are ready to meet the complexity of today with the industry-leading technologies of tomorrow. Will you be part of it?
*Human Intelligence
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