Strategic Service Level Manager
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EMW is seeking a Service Level Manager in Belgium to oversee end-to-end service delivery and ensure value across the organization. The role requires active NATO SECRET clearance and an ITIL-certified background.
You will coordinate with Service Delivery Managers, customers, and data analysts to negotiate SLAs, develop KPIs, and ensure KPI reporting accuracy. The position demands strong communication and analytical skills for proactive reviews.
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Strategic Service Level Manager – On-Site, NATO SECRET
Il y a 2 jours
Eigenbrakel, Waals-Brabant, Belgique EMW, Inc. Temps plein 90 000 € - 120 000 € ContratEMW, Inc. is seeking a Service Level Manager to oversee end-to-end service delivery, engage with Service Delivery Managers and customers, and drive SLA negotiations with a focus on KPI development and reporting. The role requires NATO SECRET clearance, a relevant degree, and ITIL certification.On-site work in BE is expected, with 100% time on-site. The...
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Service Level Manager
Il y a 5 jours
Eigenbrakel, Waals-Brabant, Belgique Brevco Services Télétravail Temps plein 60 000 € - 85 000 € ContratA university degree in a relevant scientific or engineering discipline equivalent to a BSc or 10+ years of relevant experience in the following areas Sound knowledge and provable experience with KPIs, KQIs Provable experience on designing and facilitating the implementation of Dashboards Sound knowledge and wide-experience with KPIs & KQIs and formal...
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Service Level Manager
Il y a 2 jours
Eigenbrakel, Waals-Brabant, Belgique Brevco Services Télétravail Temps plein 70 000 € - 90 000 € ContratA university degree in a relevant scientific or engineering discipline equivalent to a BSc or 5 years of relevant experienceSound knowledge of Service Design, Transition and Operation processes with proved experience on one of these processesSound knowledge, or experience, on Projects/Programmes/Services management best practices from a lifecycle...
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End-to-End Service Level
Il y a 2 jours
Eigenbrakel, Waals-Brabant, Belgique Brevco Services Télétravail Temps plein 70 000 € - 90 000 € ContratBrevco Services is seeking a Service Delivery professional to monitor end-to-end service delivery, ensuring engagement across delivery entities and value realization. The role requires coordinating with SDMs, customers, and data analysts while driving SLA discussions and KPI reporting.The successful candidate will manage KPI catalogs, promote cross-team...
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C004950 Service Level Manager
Il y a 2 jours
Eigenbrakel, Waals-Brabant, Belgique EMW Télétravail Temps plein 70 000 € - 100 000 € ContratSubmitted candidates were found not compliant due to the following: The candidate doesn't meet the major SLM requirements such as proven track of SLM experience - no hands-on experience in negotiations and reporting. The candidate doesn't meet dedicated SLM experience. The candidate has been interviewed but his responses lacked knowledge of basic concepts...
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C004950 Service Level Manager
Il y a 2 jours
Eigenbrakel, Waals-Brabant, Belgique EMW, Inc. Temps plein 90 000 € - 120 000 € ContratSubmitted candidates were found not compliant due to the following: The candidate doesn't meet the major SLM requirements such as proven track of SLM experience - no hands-on experience in negotiations and reporting. The candidate doesn't meet dedicated SLM experience. The candidate has been interviewed but his responses lacked knowledge of basic concepts...
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Service Level Manager
Il y a 2 jours
Eigenbrakel, Waals-Brabant, Belgique Wlgroup Temps plein 60 000 € - 90 000 € ContratService levels only mean something when someone owns them. This role does. A multinational defence organisation near Brussels is looking for a Service Level Manager to make sure its IT services deliver what was promised, and that everyone involved can see it in the numbers. What you would be doing Following each service from end to end and making sure every...
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Service Level Owner — KPIs, SLAs
Il y a 2 jours
Eigenbrakel, Waals-Brabant, Belgique Wlgroup Temps plein 60 000 € - 90 000 € ContratDefence Organisation near Brussels is seeking a Service Level Manager to ensure IT services meet promises and that numbers reflect performance. You will own end-to-end service delivery, define and negotiate SLAs, manage KPIs, and act as the primary client contact for service levels, coordinating reviews with demand management and service owners to keep...
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IT Service Management Lead
Il y a 2 jours
Eigenbrakel, Waals-Brabant, Belgique Wlgroup Temps plein 70 000 € - 90 000 € ContratService levels only mean something when someone owns them. This role does. A multinational defence organisation near Brussels is looking for a Service Level Manager to make sure its IT services deliver what was promised, and that everyone involved can see it in the numbers. What you would be doing Following each service from end to end and making sure every...
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SLA and KPI Manager
Il y a 2 jours
Eigenbrakel, Waals-Brabant, Belgique Wlgroup Temps plein 70 000 € - 90 000 € ContratService levels only mean something when someone owns them. This role does. A multinational defence organisation near Brussels is looking for a Service Level Manager to make sure its IT services deliver what was promised, and that everyone involved can see it in the numbers. What you would be doing Following each service from end to end and making sure every...