Service Level Owner — KPIs, SLAs

Service levels only mean something when someone owns them. This role does. A multinational defence organisation near Brussels is looking for a Service Level Manager to make sure its IT services deliver what was promised, and that everyone involved can see it in the numbers. What you would be doing Following each service from end to end and making sure every...

Wlgroup in Belgium near Brussels seeks a Service Level Manager to ensure IT services deliver as promised and to quantify it in numbers. You will own SLAs, KPIs, and reporting, acting as the main customer contact for service levels, and coordinating reviews with demand management and service owners.The role emphasizes end-to-end service ownership, cross-team...

Brevco Services is seeking a Service Delivery professional to monitor end-to-end service delivery, ensuring engagement across delivery entities and value realization. The role requires coordinating with SDMs, customers, and data analysts while driving SLA discussions and KPI reporting.The successful candidate will manage KPI catalogs, promote cross-team...

Service levels only mean something when someone owns them. This role does. A multinational defence organisation near Brussels is looking for a Service Level Manager to make sure its IT services deliver what was promised, and that everyone involved can see it in the numbers. What you would be doing Following each service from end to end and making sure every...

A university degree in a relevant scientific or engineering discipline equivalent to a BSc or 5 years of relevant experienceSound knowledge of Service Design, Transition and Operation processes with proved experience on one of these processesSound knowledge, or experience, on Projects/Programmes/Services management best practices from a lifecycle...

EMW, Inc. is seeking a Service Level Manager to oversee end-to-end service delivery, engage with Service Delivery Managers and customers, and drive SLA negotiations with a focus on KPI development and reporting. The role requires NATO SECRET clearance, a relevant degree, and ITIL certification.On-site work in BE is expected, with 100% time on-site. The...

EMW is seeking a Service Level Manager in Belgium to oversee end-to-end service delivery and ensure value across the organization. The role requires active NATO SECRET clearance and an ITIL-certified background.You will coordinate with Service Delivery Managers, customers, and data analysts to negotiate SLAs, develop KPIs, and ensure KPI reporting accuracy....

A university degree in a relevant scientific or engineering discipline equivalent to a BSc or 10+ years of relevant experience in the following areas Sound knowledge and provable experience with KPIs, KQIs Provable experience on designing and facilitating the implementation of Dashboards Sound knowledge and wide-experience with KPIs & KQIs and formal...

Submitted candidates were found not compliant due to the following: The candidate doesn't meet the major SLM requirements such as proven track of SLM experience - no hands-on experience in negotiations and reporting. The candidate doesn't meet dedicated SLM experience. The candidate has been interviewed but his responses lacked knowledge of basic concepts...