Technical Support Officer
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Would you like to work for an international company where technology and healthcare come together?
As a Technical Support Officer, you will become part of a close-knit team, supporting customers with high-quality software solutions for the medical sector. You'll benefit from a comprehensive training programme and plenty of opportunities to grow both personally and professionally.
Your responsibilities as a Technical Support Officer:
As a Technical Support Officer, you are the first point of contact for customers who need technical assistance. You primarily support French-speaking customers, while also communicating regularly in English with colleagues and customers from other countries.
- Provide technical support to customers regarding software, hardware, and connectivity issues.
- Assist customers via phone, email, and remote support, primarily in French.
- Analyse technical issues and work together with customers to find the most suitable solution.
- Guide customers through software installations, updates, and configurations.
- Accurately register and follow up on support requests in the CRM system.
- Escalate more complex issues to specialised colleagues when necessary.
- Work closely with colleagues and other internal departments to resolve complex technical queries.