Technical Support Officer

Il y a 2 jours

Mechelen, Antwerpen, Belgique Unique (Belgium) Temps plein 32 000 € - 46 000 € Contrat

Would you like to work for an international company where technology and healthcare come together?

As a Technical Support Officer, you will become part of a close-knit team, supporting customers with high-quality software solutions for the medical sector. You'll benefit from a comprehensive training programme and plenty of opportunities to grow both personally and professionally.

Your responsibilities as a Technical Support Officer:

As a Technical Support Officer, you are the first point of contact for customers who need technical assistance. You primarily support French-speaking customers, while also communicating regularly in English with colleagues and customers from other countries.

  • Provide technical support to customers regarding software, hardware, and connectivity issues.
  • Assist customers via phone, email, and remote support, primarily in French.
  • Analyse technical issues and work together with customers to find the most suitable solution.
  • Guide customers through software installations, updates, and configurations.
  • Accurately register and follow up on support requests in the CRM system.
  • Escalate more complex issues to specialised colleagues when necessary.
  • Work closely with colleagues and other internal departments to resolve complex technical queries.