Technical Support Engineer
il y a 1 jour
Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.
Job description In this role, you will have the opportunity to provide technical assistance to external customers and ensure timely and cost-effective support in accordance with guidelines.
Troubleshoot potential equipment failures and proactively take appropriate actions to offset/prevent problems and inform internal partners;
Deliver outstanding and professional service, remotely or on-site, in key categories, e.g. planned maintenance, repairs, extensions, upgrades and retrofits, end-of-life services and replacements;
Provide assistance for commissioning activities (i.e. final editing of as-built project files, editing and testing of procedures) and for conducting testing and verification activities for new projects;
Provide sales support for change request based on knowledge of customers: specifications, prices, eventually planning;
One week a month be available round the clock as first-line support for clients with any problems (via phone, modem connection and/or on the spot intervention);
Sound knowledge of and hands-on experience in servicing, maintaining, commissioning and repairing of industrial automation;
Knowledge of PLC programming, robotics and standard field components in automatization like frequency drives, scanners, security systems….
We welcome young graduates or equal by experience (at least 2 years);
Willing to keep knowledge up to date on the latest developments in the used technologies;
Fluent in Dutch or French with a good knowledge of English (German being an asset);
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